Provide advanced commercial knowledge and experience to internal and external customers.
Distinguish between hardware, reagent, and software issues.
Dispatch the appropriate resource that will resolve the issue.

Requirements:

Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.
1+ years of experience in a medical laboratory, medical technology call center, or customer service environment.
Ability to clearly articulate and provide directions over the phone or via email.

Beckman Coulter Diagnostics

Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.

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