Customer Support Specialist (T1)
Benefits
Unlimited PTO
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Customer Support Representative
7shifts
North America
Troubleshooting
Customer Support
Communication
Responsibilities:
- Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
- Directly troubleshoot customer issues and resolve them by implementing attainable solutions
- Provide feedback to develop support processes
Requirements:
- Bachelor’s degree or equivalent experience
- Proven ability to diagnose, troubleshoot, and resolve technical issues for SaaS products
- Skilled in providing professional, responsive, and technical assistance to business stakeholders (B2B support)
Benefits:
- Comprehensive medical, dental, and vision coverage
- 401(k) matching for U.S. employees and RRSP matching for those in Canada
- Unlimited Paid Time Off, paid company holidays, and a company-wide winter break
Granum
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.