Granum
1 open remote positions
Granum, with the combined strengths of SingleOps, Landscape Management Network (LMN), and Greenius, leads the way in all-in-one business management solutions.
🏖️ PTO Distribution (1 of 1 jobs with PTO data)
Unlimited PTO
1 jobs (100%)
✨ Benefits Overview (1 of 1 jobs list additional benefits)
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Customer Advocate (T1)
Reporting to the Senior Manager of Customer Support, you will field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services. You will directly troubleshoot customer issues and resolve them by implementing attainable solutions, as well as evaluate and escalate bugs to development. The role involves providing feedback to develop support processes and applying technical writing skills in contributing to our growing knowledge bases.