Remote Account management Jobs · Customer Success

• Engage with trial users early and often to understand their goals and guide them through setup.
• Capture and share feedback to inform the team's approach and uncover potential product improvements.
• Collaborate across teams to ensure customers get timely help and a smooth experience during their trial period.

• You will be responsible for the end-to-end experience of our Enterprise customers.
• Monitor product usage and adoption within customer accounts, proactively addressing issues to ensure ongoing satisfaction and success.
• Partner closely with Sales, Product, Engineering, and ML to create a strong feedback loop and shape the future of Photoroom Enterprise.

Lead a diverse team of Account Managers and Directors, ensuring client satisfaction, retention, and growth. Oversee cross-functional teams, aligning strategies with business objectives. Implement innovative growth and retention strategies in partnership with Fulfillment and Sales Teams.

We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defense landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of AI and the unique requirements of government and defense organizations. You will be the trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defense organizations, and healthcare systems as they navigate the complex journey of AI adoption.

A dynamic, challenging and exciting role has arisen for a dedicated Customer Success Manager & Trainer to join the Janes NATO Team driving trusted advisory, maturity and expansion of the Janes & NATO intelligence environments. We are seeking a highly driven professional that will need to be comfortable enhancing and providing data-centric OSINT intelligence products and training to existing and new customers within the NATO operations, planning and intelligence domain.

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

You will play a critical role on the Publisher Development team at OpenX. Our team operates in a fast-paced environment and rapidly changing industry landscape that will call for creativity and thought leadership. You will partner directly with the Business Development team to own a book of top 200 publisher accounts and will be responsible for owning revenue targets and building strong relationships with key contacts at the publisher.

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale to ensure they get continued value from their investment in Articulate 360. The MM CSM will build & expand relationships with customers in our medium-sized business segment and will be responsible for onboarding, driving product adoption and satisfaction, renewals, and partnering with sales counterparts to expand our footprint within these accounts.

Drive the activation and success of our largest Strategic Alliances by setting the strategic direction for the partnership, building best in class relationships with external and internal stakeholders, and quarterbacking day-to-day execution to successfully manage and grow the partnership.

Manage and grow relationships with leading brands, ensuring they achieve measurable outcomes with Jasper’s Marketing AI platform while driving retention and expansion across your portfolio. Serve as the commercial owner of accounts, partnering with Customer Success Managers (CSMs) to ensure customer value realization, timely renewals, and strategic growth.