Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.
Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own North American renewal and net retention performance.
Drive marketplace engagement across the NA customer base.
Lead and develop a high-performing team.
LevelTen Energy aims to accelerate the energy transition. They run the world’s largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools.
Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
Drive adoption, surface risk, and get customers healthy for renewal and expansion.
Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.
Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.
Partner with customers to turn desired business outcomes into actionable objectives.
Guide customers on GitLab platform best practices and use cases.
Act as the GitLab liaison for customer questions, issues, or escalations.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The company has over 50 million registered users.
Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.
Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Own 250+ DACH accounts, proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
Canto is a leader in digital asset management (DAM), empowering businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, their success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Lead the technical onboarding process for new customers, working closely with internal teams to ensure a smooth and positive experience.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, tracking key health and usage indicators.
Oasis Security is redefining how enterprises manage access in the age of AI. They are backed by Sequoia, Accel, and Craft Ventures, and trusted by dozens of Fortune 500 companies including S&P Global, Mars, and Nationwide.
Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
Focus on client retention and revenue expansion within your assigned book of business.
Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.
New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
Own and manage a portfolio of high-value enterprise customers across China and the broader APAC region.
Act as Fal.ai’s first GTM representative in APAC, helping establish regional account strategies, operating rhythms, and customer engagement best practices.
Serve as the primary point of contact for strategic accounts, building trusted relationships with both technical and executive stakeholders.
Fal is the generative media ecosystem powering the next generation of AI products. They build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise.