Lead renewal cycles and manage contract inquiries for Ashby’s largest customers.
Own complex negotiations and guide executives through commercial decision-making.
Collaborate across Sales, Customer Success, Product, Finance, and Legal to drive long-term outcomes.
Ashby is building the next generation of recruiting software, starting with a suite of products for talent leaders, recruiters, and hiring managers to run efficient and data-driven hiring processes. They are well funded, backed by great investors, and have thousands of amazing customers.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Navigate commercial/contractual discussions with customers and retain revenue at scale.
Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
Create a cohesive renewal experience for customers together with the commercial teams.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.
Help customers shape their automation strategy, identify and deploy high-value use cases, and guide them toward meaningful AI-enabled transformation.
This role moves beyond classic Customer Success, focusing on consulting, systems thinking, orchestration, executive alignment and continuous value discovery.
With 5+ years in SaaS (customer success, consulting, solutions, enterprise product or similar process and system strategy roles), customers see you as a valuable extension of their team.
Zapier builds and uses automation every day to make work more efficient, creative, and human. They are an all-remote company that believes diverse perspectives and experiences make them better.
Own the success of enterprise accounts and drive adoption, value realization, and long-term growth.
Guide enterprises in establishing journey management as an operating model and connect journey insights to business outcomes.
Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption.
TheyDo's AI-powered journey management platform helps enterprises align around their customers, bringing scattered data and teams together to empower smarter decisions and better experiences. Backed by $50M from top-tier investors, their fully remote team represents 30+ nationalities across 27 countries and has a customer-led, people-first culture.
Develop open and effective channels of communication with each named account.
Nurture and develop strong relationships with C-level execs and key stakeholders.
Collaborate internally with a dedicated Customer Success Manager.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees and prioritizes well-being.
Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
Headspace provides access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective and personalized. They are collaborative, inclusive, and grounded in their values.
Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Algolia is an AI Search pioneer and market leader, empowering over 17,000 businesses to deliver search and browse experiences. They raised $150 million in Series D funding in 2021, valuing the company at $2.25 billion, enabling them to keep investing in their market-leading platform.
Build a team culture of customer value, high performance and accountability.
Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
Design the upmarket AM methodology including value delivery, expansion strategies and renewal motions.
Vanta's mission is to help businesses earn and prove trust by continuously monitoring and verifying security. They are a company promoting better security practices with a kind and talented team. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.
Own customer onboarding through early delivery and conversion to long-term contracts.
Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
GrowthX is building the modern growth engine for marketing teams. They have grown from concept to eight-figure annual revenue and partner with 60+ companies, building an operating system that unifies powerful AI workflows with forward-deployed experts.