Job Description
As Partner Success Lead, you’ll report to our Chief Customer Officer and oversee the team responsible for post-implementation partner success. You’ll lead efforts to deepen partner adoption, deliver institutional value, and drive measurable outcomes. This role combines strategic direction with tactical execution—building systems, managing performance, and rolling up your sleeves alongside your team to solve partner challenges and operational gaps. You’ll be accountable for team performance, partner success KPIs, and the operational rigor that ensures we’re driving the outcomes that matter: adoption, retention, and growth. You will manage and develop a team of Partner Success Managers, set performance expectations, provide coaching, and reinforce a partner-centric, solution-oriented culture grounded in ownership and execution.
About Stellic
Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions to support over 1 million students across 7 countries.