Own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth.
Build strong, multi-threaded relationships with key stakeholders and drive upsell, cross-sell, and expansion opportunities.
Lead renewal and commercial conversations including pricing, terms, and negotiation, while maintaining strong forecasting discipline.
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. Trusted by many recognized names in tech and SaaS, we are backed by a world-class team with hubs in New York, London, and Lisbon and are currently growing.
Drive portfolio growth by leading renewals and identifying expansion opportunities to increase overall ARR.
Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion using usage data and engagement signals.
Conduct strategic conversations with contacts using a rigorous discovery approach that connects real IT challenges to concrete outcomes ShareGate can deliver.
Workleap is a Montreal-based tech company founded in 2006 that creates simple products making a real difference for users. With over 15,000 clients worldwide, the company has two product lines: Workleap Agent and ShareGate, and intentionally recruits builders ready to make a meaningful impact.
Serve as the primary point of contact for strategic partner clients, driving long-term satisfaction, growth, and expansion across accounts.
Build deep relationships with senior stakeholders, manage cross-functional teams, and identify upsell and cross-sell opportunities.
Operate with significant latitude in a fast-moving environment, helping build the account management practice from an early stage.
Boldin provides a comprehensive financial planning platform that enables users to make the most of their money and time. The company has recently seen exponential growth, raised over $20M from top investors, and is optimistic about the future as it scales.
Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.
Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Drive customer retention and growth by securing renewals and identifying upsell opportunities.
Build trusted relationships with stakeholders across all levels of higher education institutions.
Act as the customer’s voice internally to inform product and go-to-market strategies.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. The company fosters a remote-first culture with a diverse community of team members across 35 countries, prioritizing collaboration and well-being.
Build and grow strategic relationships with enterprise corporate accounts to drive retention and expansion.
Collaborate with sales, product, and internal teams to identify growth opportunities and improve customer outcomes.
Conduct regular business reviews and provide consultative guidance to help clients maximize platform value.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate with a culture that values inclusion, respect, and equal opportunity for all employees.
Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.
TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.
Manage high value strategic client relationships to drive growth and retention.
Achieve new business targets through up-sell and cross-sell opportunities.
Lead pricing negotiations and provide accurate monthly forecast reports.
FiscalNote is a leader in policy and global intelligence, combining data, technology, and insights to empower customers. The company is home to CQ, FrontierView, and VoterVoice, and fosters a culture of teamwork and ownership.