Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Manage a book of business, serving as a primary point of contact for assigned accounts
Support renewals and expansion efforts in partnership with Account Managers
Build trusted relationships with customers and understand their goals and usage of Customer.io
Customer.io's platform is used by over 8,000 companies to send messages. Customer.io powers automated communication that people actually want to receive and helps teams send relevant messages using real-time behavioral data.
Own revenue performance, pipeline development, and forecast accuracy across Apex and Conglomerate segments.
Personally engage in select complex or executive-level opportunities.
Recruit, develop, and coach a high-performing Strategic Account team.
Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. Acumatica's culture is collaborative and high-energy, and it offers exceptional professional and financial growth potential, valuing work/life balance and customer service.
Build and own enterprise-wide account plans that align Fieldguide’s strategic value.
Serve as a trusted advisor and point of strategic coordination across executives.
Orchestrate internal Fieldguide teams to remove blockers, streamline delivery, and ensure proactive outcomes.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, and built as a remote-first company with an inclusive, driven, humble and supportive team.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Developing and executing the strategy for the Northeast region.
Establishing connections with key decision makers.
Developing business value and propositions around CrashPlan solutions.
CrashPlan provides cyber-ready data resilience and governance in a single platform. It's trusted by entrepreneurs, professionals, and businesses of all sizes worldwide, valuing workplace diversity and ensuring an environment of mutual respect.
Source and close net new logos within a given territory
Collaborate with internal partners to move deals forward and ensure customer success
Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
Glean provides a work AI platform that helps everyone to work smarter. They have over 1,000 employees in more than 25 countries and their culture fosters a vibrant company culture through regular events.
Own a defined upsell and expansion quota across ARI offerings.
Drive current MRR growth through upsell, cross-sell, and expansion within customer accounts.
Manage and convert qualified opportunities, ensuring timely follow-ups and strong qualification.
Teikametrics is revolutionizing retail through their patented Artificial Retail Intelligence platform. Their proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases.
Prospect new clients on the independent retailer’s market and regional retail chains.
Maintain good relationship with local decision-makers and lobbying.
Work closely with the Sales Manager to locally implement sales strategies.
VusionGroup empowers retailers to turn their physical stores into powerful digital assets. They are the world’s leading supplier of electronic shelf labels for large-scale retailers experiencing unrivaled growth thanks to their multidisciplinary, multicultural teams.
Own commercial strategy and performance for assigned Enterprise accounts
Lead all commercial motions, including pricing, packaging, proposal creation, negotiation, and contract execution
Drive renewal readiness by tracking key dates, securing timely signatures, and removing blockers to keep renewals on schedule
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform that enables brands to deliver consistent, meaningful interactions.