Join our high-performing team as an Account Manager and focus on revenue retention and expansion within our key accounts. As an Account Manager, you'll play a pivotal role in driving renewals and identifying opportunities for revenue growth. Your ability to navigate complex client relationships and understand their unique business needs will be essential in achieving our growth objectives.
Manage a portfolio of existing accounts, consistently exceeding goals for revenue retention, growth, and customer satisfaction. Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals. Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points.
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.