As a Customer Success Manager, you will drive revenue through strategic partnerships with Agencies and Direct Clients, playing a pivotal role in prospecting, nurturing, and growing new accounts by connecting with new advertisers, optimizing their campaigns and driving growth through upselling. Problem-solving, creativity, and strong sales and networking skills are critical.

In this role, you will be responsible for managing and nurturing relationships with media clients, handling inbound leads, overseeing a vibrant community, and supporting the execution of creator campaigns. This is a fast-paced position where you’ll contribute to the success of the team by bringing in new business and ensuring smooth project management from start to finish.

Reporting to the Manager of Account Management, you will support the day-to-day bidding, pricing, and feasibility requests of our Audience market research clients. Your focus will be to gain experience and support the Audience Research Management sales team, handling daily client RFPs and growing revenue by assisting sales reps.

Drive growth in Japan by acquiring, expanding, and managing relationships with large enterprise customers across industries. You will lead complex sales cycles, working with multiple stakeholders across IT, security, and learning & development teams. Consistently meet and exceed ARR targets while ensuring an exceptional customer experience.