Manage an assigned portfolio of customer renewals, driving them to on-time closure through consultative conversations and identifying expansion opportunities.
Prepare and send renewal quotes and documentation accurately, analyzing moderately complex situations and collaborating with Sales, Customer Success, and Finance.
Maintain accurate CRM records, prioritize tasks, and contribute to team goals while communicating proactively with customers and stakeholders.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity and security. Trusted by over 50 million users and more than 50% of the Fortune 100, GitLab fosters a high-performance, values-driven culture with continuous knowledge exchange.
Manage a team of Renewals Managers to drive customer retention and growth through tactical execution and coaching.
Deliver precise renewal forecasting and maintain visibility into team performance using CRM systems.
Partner with Sales, Customer Success, and Finance to resolve issues and ensure timely renewals.
GitLab provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, security, and digital transformation. With over 50 million users and a high-performance, values-driven culture that embraces AI, GitLab is trusted by more than 50% of the Fortune 100.
Own the renewal calendar and drive the timeline, leading conversations from confirmation to signature.
Maintain a weekly forecast of renewals, reporting accurately and flagging risks early.
Spot at-risk accounts and route them to the right owner, collaborating with Customer Success and Account Management.
We are transforming the woodworking industry with purpose-built, cloud-based ERP software for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful problems.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, including evaluating license usage and completing true-up requirements.
Collaborate with Sales and Customer Success Managers to develop renewals strategy and ensure timely closure of renewals.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension.
Partner with Customer Success to assess customer health and drive appropriate renewal solutions.
Wiz is a cybersecurity company that secures cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As a fast-growing startup now powered by Google, we serve over 65% of the Fortune 100 and scan over 230 billion files daily, fostering a culture that values world-class talent and creative freedom.
Manage renewal portfolio for assigned territory, maximizing value and mitigating cancellations.
Build and send quotes, track in Salesforce, and handle complex negotiations.
Collaborate with cross-functional teams and forecast weekly, monthly, and quarterly pipelines.
Ping Identity is a cybersecurity company that provides an intelligent cloud identity platform enabling secure and seamless digital experiences. With headquarters in Denver and global offices, they serve a diverse workforce, emphasizing innovation and a culture of respect and individuality.
Drive revenue and retention by securing renewals, mitigating churn, and delivering expansion through value-based discussions and data-driven strategies.
Cultivate customer success and adoption by improving relationships, increasing product adoption, and collaborating across departments.
Execute strategic analysis and value articulation to inform decision-makers and maintain operational excellence.
New Relic builds an intelligent observability platform that empowers companies to thrive in an AI-first world. With a global team of innovators, they foster a diverse and inclusive culture committed to customer success.
Manage and negotiate renewal contracts to minimize churn and foster customer success.
Collaborate with internal teams to ensure timely renewals and identify expansion opportunities.
Maintain accurate CRM data and conduct quarterly reviews to communicate customer health.
Bluesight creates healthcare IT solutions that increase efficiency, safety, and visibility for health systems and pharmaceutical manufacturers. They are a high-growth company with a start-up culture and over 3,000 customers.
Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.
Work directly with executive and senior leadership on renewal processes, customer lifecycle, and Account Management.
Own day-to-day sales forecasting and pipeline management, ensuring data accuracy and consistency across teams.
Lead projects and drive ad-hoc analysis to optimize operational workflows and support GTM stakeholders.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in 15+ countries and fosters a remote-first culture with a focus on human connections and innovation.
Own contract administration and renewal workflows, managing the renewal calendar and keeping Account Directors on task.
Monitor accounts for retention risk and serve as the personal account manager for a dedicated book of on-demand clients.
Provide client onboarding and training support while maintaining rigorous Salesforce documentation and account hygiene.
Leadership Connect provides a premier information service for developing relationships that impact decisions in government, business, and media. It is a close-knit team dedicated to helping each user make a difference, with a culture of transparency and collaboration.
Own day-to-day relationships for a book of 120+ accounts, driving engagement and renewals.
Use data and dashboards to track health signals and forecast renewal outcomes.
Identify expansion opportunities and collaborate with Sales to grow customer value.
Netlify is the most popular platform for building, deploying, and scaling modern web applications, serving millions of developers and organizations. It is a Series D company with over $200M in funding, fully distributed, and focused on creating a collaborative and inclusive culture.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.
Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.
Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.
Own a portfolio of Mid-Market accounts across onboarding, adoption, expansion, and renewal.
Design enablement programs and lead business reviews that tie Scribe's impact to customer outcomes.
Partner with Sales, Product, Marketing, and Support to surface expansion opportunities and flag risk early.
Scribe builds a Specialized Intelligence platform that captures how work happens; over 94% of the Fortune 500 use it. Founded in 2019, they've grown to 7 million users, 600,000 businesses, and a $1B valuation with leading investor backing.
Help strategic customers realize quantifiable value and ensure renewals and expansions.
Identify risks of churn and develop mitigation strategies while identifying expansion opportunities.
Proactively drive value conversations and manage customer escalations across technical and business domains.
Flexera provides data-oriented SaaS solutions for technology value optimization, helping IT, finance, and cloud teams gain insights into cost optimization and compliance. With over 50,000 customers globally, Flexera is recognized as a category leader by Gartner, Forrester, and IDC, and fosters a culture built on candor, passion, and accountability.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Lead and coach a small team of Customer Success Managers, establishing clear operating cadences and enforcing CRM hygiene.
Build and implement playbooks for onboarding, account reviews, and renewals, and own key metrics like adoption and churn prevention.
Collaborate with Sales and Product leadership to align feedback loops and ensure a high-accountability, customer-first culture.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time across multiple languages. The company is a growing global workforce with a close-knit operation and corporate headquarters in Vancouver, Canada.
Manage a portfolio of 30-40 customer accounts, focusing on retention and satisfaction.
Lead renewal processes and identify growth opportunities within accounts.
Build strong relationships with key stakeholders and collaborate with cross-functional teams.
InfluxData develops InfluxDB, the leading time series platform for collecting, storing, and analyzing time series data. The company is remote-first with a globally distributed workforce.