Source Job

• Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
• Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
• Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities

Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.

• Serve as the primary point of contact for top mid-market customers, owning outcomes end-to-end with success plans, onboarding, and adoption.
• Drive renewals, product adoption, and expansion opportunities in partnership with Account Executives, while monitoring health signals.
• Partner cross-functionally with Sales, Engineering, and Product to improve the customer experience and provide roadmap feedback.

Centralize builds a relationship intelligence platform that redefines CRM in the AI era, helping companies navigate trust in complex deals. They have grown 5x in the last year, raised a Series A led by NEA, and are used by Webflow, Intercom, Brex, and others.

• Manage a portfolio of 45–55 mid-market accounts, driving adoption, retention, and growth while leading renewal and expansion conversations.
• Build multi-threaded relationships across personas from comp admins to C-suite, delivering compelling QBRs and executive briefings.
• Proactively identify risks, present accurate weekly forecasts, and serve as the voice of the customer with Product and Engineering teams.

CaptivateIQ transforms how companies plan, manage, and optimize sales performance, starting with incentive compensation management. Backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, it empowers high-growth companies like Netflix, Figma, and Stripe and is on a fast-growing team committed to solving complex sales performance problems.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
• Own medium to large projects like building in-app onboarding experiences and live webinar series.
• Collaborate with customers to solve complex challenges and drive retention best practices.

Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Own the full post-sale lifecycle for a portfolio of around 60 mid-market accounts, acting as the primary relationship owner and trusted advisor.
• Build strong relationships with stakeholders across Legal Operations, Legal, Finance, and IT; monitor account health and develop risk mitigation plans.
• Conduct regular business reviews to demonstrate value and collaborate with internal teams to drive adoption, renewals, and expansion.

Our partner is an AI-powered legal operations platform that helps legal departments achieve measurable outcomes. They are a scaling organization with a growing customer success team and an inclusive culture that values diversity and authenticity.

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

• Manage a portfolio of accounts, leading renewal conversations to maintain GRR and create expansion opportunities.
• Drive pricing migration and multi-module adoption by positioning Workleap Agent as a performance multiplier.
• Reduce churn with early risk detection and Mid-Term Value Reviews, using AI tools to prepare and scale.

Workleap is a Montreal-based tech company creating simple products that make a real difference, with two lines: Workleap Agent and ShareGate. Trusted by over 15,000 companies worldwide, it values builders and intentional hiring, fostering a culture of intensity and ambiguity.

• Serve as the primary contact for a portfolio of 50 mid-size customers, fostering trust and long-term relationships.
• Develop and execute tailored success plans to drive adoption, mitigate churn, and identify expansion opportunities.
• Track customer health metrics and collaborate cross-functionally to ensure maximum value and retention.

Eltropy provides an AI-powered digital communications platform for community financial institutions, helping credit unions and community banks engage securely with consumers. It is a growing technology company with a start-up culture focused on teamwork and customer trust.

• Manage a high-volume portfolio of startup and early-stage SMB accounts, driving renewals, upsells, and day-to-day relationships.
• Run the renewal pipeline end to end, forecasting accurately and closing on time, and negotiate commercial terms with confidence.
• Spot and close expansion opportunities, get ahead of billing risk, and partner cross-functionally to maintain portfolio health.

Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and AI governance. Backed by Accel, Elevation, and Blume Ventures with $31.8M in funding, Sprinto is trusted by over 4,000 organizations across 75 countries and has 300+ native integrations.

• Own a book of accounts and drive renewals and expansions, protecting GRR and creating NRR growth.
• Lead pricing migration and multi-module adoption conversations, positioning Workleap Agent as a force multiplier.
• Maintain a clean HubSpot pipeline and use AI tools to prep for high-value customer conversations.

Workleap is a Montreal-based tech company building simple products for managers and Microsoft 365 governance, trusted by 15,000+ companies. It's a high-growth scale-up with a collaborative, high-trust culture.

• Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
• Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
• Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.

Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.

• Meet and exceed team growth sales goals and renewal rate targets of 83%.
• Leverage digital-first strategies to engage at-risk customers and build expansion pipeline.
• Manage sales and renewals pipeline in CRM with 100% accuracy and drive customer advocacy.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. With a global team united by impact, ownership, and continuous growth, we foster a flexible environment where thoughtful ideas move quickly and people are trusted to lead.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Own full commercial health of a book of global accounts, driving renewal rate and net revenue retention.
• Identify and progress expansion opportunities in partnership with Sales, owning share of pipeline.
• Lead commercially-focused QBRs and renewal negotiations, using AI tools for account prep and analysis.

Phrase provides the world's leading Language Intelligence Platform, combining AI and agentic orchestration to adapt content across cultures and markets. The company has a global team with offices in Europe, APAC, and the US, fostering a collaborative and innovative environment.

• Manage a book of ~60 mid-market customers, ensuring adoption and retention of Ashby's powerful hiring platform.
• Lead 4-8 week implementations, tailoring training and product walkthroughs to address customer-specific challenges.
• Collaborate with cross-functional teams like Sales, Marketing, and Product to deliver a high-touch customer experience.

Ashby builds next-generation enterprise software for hiring, helping talent leaders and recruiters improve their processes. The company is well-funded by investors like Y Combinator, Elad Gil, and Lachy Groom, and serves thousands of companies including Opendoor, Plaid, and Airtable.

• Manage relationships with a portfolio of B2B customers and become a trusted point of contact throughout their journey
• Guide new customers through onboarding, configuration, and initial product adoption
• Monitor customer engagement and proactively identify adoption risks or opportunities

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from their data. They offer a remote-first culture with professional development opportunities and a supportive benefits package.

• Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion.
• Conduct regular meetings with key stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect platform capabilities to customer outcomes.
• Own GRR and NRR outcomes, proactively identify risk signals, and develop upsell and cross-sell opportunities.

Cleo provides an integration platform that helps businesses optimize supply chain and logistics processes. With over 4,000 clients and a 99% retention rate, the company fosters a culture of support and life-work balance.

• Own GRR and NRR goals for a high-volume set of existing SMB accounts.
• Manage a high-volume expansion pipeline, ensuring accurate forecasting and CRM hygiene.
• Engage customers in renewal and growth conversations, surfacing expansion opportunities.

AudioEye is a digital accessibility company that eliminates barriers to web content for people with disabilities. It is a team of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.