Customer Success Manager - SMB

About the Role:

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Responsibilities:

• Proactively prevent churn and manage renewals.
• Resolve customer issues in collaboration with support and product teams.
• Use customer data and feedback to inform strategies and improve the experience.

Qualifications:

• More than 2 years in customer success or account management, ideally in SaaS.
• Intermediate proficiency in Google Sheets and/or Excel.
• Excellent presentation and communication skills.

Benefits:

• Paid Flexible Time Off with encouraged 3 weeks use per year.
• Company paid medical, dental, and vision for you and dependents.
• Up to 8 weeks paid parental leave and 401(k) matching.