Customer Success Manager, Mid-Market

Responsibilities:

• Build and maintain meaningful, trusted relationships with mid-market customers through proactive emails, phone conversations, virtual interactions, and in-person meetings when appropriate.
• Manage a portfolio of customer accounts and take ownership of their ongoing success, engagement, adoption, and retention.
• Develop customer success plans aligned with customer objectives, long-term goals, and established customer journeys.

Requirements:

• 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Excellent written and verbal communication skills, with the ability to communicate confidently and effectively with customers and internal stakeholders.
• Strong relationship-building skills and a proven ability to cultivate meaningful, trusted partnerships with clients and colleagues.

Benefits:

• Remote-first working environment with flexible collaboration across Canada and international teams.
• Comprehensive health and wellness benefits available from day one.
• Professional development support through a dedicated professional mastery and learning allowance.