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Accountabilities:
- Own customer progression through lifecycle stages including onboarding, adoption, and renewal.
- Monitor customer health using data and engagement signals to proactively identify risks.
- Collaborate with partners and internal teams to support shared customers and drive expansion.
Requirements:
- 5+ years of experience in Customer Success, Account Management, or similar within SaaS or ERP.
- Strong ability to communicate complex concepts to technical and non-technical audiences.
- Advanced proficiency with Microsoft Excel or similar analytical tools.
Benefits:
- Comprehensive benefits coverage including group health insurance.
- Employer-supported RRSP matching program of up to 6% of base salary.
- Fully remote work environment with flexibility and autonomy.
Partner Company
A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.