Customer Success Associate

Key Responsibilities:

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

Requirements:

• Strong organizational and prioritization skills with the ability to manage multiple relationships.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Willingness to learn technical concepts and technology platforms.

Benefits:

• Fully remote-first working environment with flexible working hours.
• Generous paid time off and family-friendly leave policies.
• Company-provided MacBook and support for home office setup.