Provide Tier 1 product support via email and chat, guiding customers through platform features and dashboards.
Conduct virtual onboarding and live training sessions via Zoom or Google Meet for U.S. business customers.
Document customer requirements, troubleshoot issues, and coordinate escalations with U.S. and Korea-based teams.
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.
Build strong customer relationships by providing empathetic Tier 1 support and guiding clients through onboarding.
Deploy technical projects, troubleshoot hardware/software issues, and track tickets using Salesforce CRM.
Create support materials, apply testing processes, and collaborate with departments to improve client satisfaction.
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.
Provide first-level technical support for e-commerce companies integrating with Constructor's platform.
Collaborate with customers to configure product catalogs, APIs, and troubleshoot integration issues.
Improve integration documentation and customer onboarding through process improvements.
Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find products and enables brands to drive revenue. The company is fully remote, collaborative, and committed to diversity and employee growth.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Provide first-line technical support for the Mogli SMS & WhatsApp application, ensuring client success with products and services.
Troubleshoot complex issues, escalate when necessary, and maintain accurate client information in Salesforce Cases.
Contribute to team success by sharing knowledge, testing releases, and developing internal knowledge base content.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with Salesforce implementation services, to clients including nonprofits and global organizations. It is a close-knit, high-trust team dedicated to accelerating clients' global success.
Coordinate schedules of remote and field technical resources to maximize utilization.
Create and assign service requests from phone, email, or other channels and escalate as needed.
Act as client point of contact, monitor open tickets, and ensure team meets SLA commitments.
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.
Provide first-level technical support to premium customers and corporate accounts via phone, chat, and email.
Diagnose and resolve connectivity issues involving internet, Wi-Fi, and telecommunications services, escalating complex incidents as needed.
Monitor SLAs, maintain accurate ticket documentation, and continuously improve service quality through training.
Our partner is a telecommunications company providing connectivity services to B2B and B2C customers. They foster a performance-oriented culture that values teamwork, continuous improvement, inclusion, and professional development.
Lead, coach, and mentor Product Support Specialists, tracking performance and building schedules for coverage.
Own the support queue in Salesforce, handle escalations, and oversee hardware support end-to-end.
Improve processes, keep documentation current, and leverage AI tools to accelerate investigations.
Inspiren offers a complete connected technology ecosystem for senior living, giving operators visibility and analytics to improve care. You'll join a growing global team united by a shared mission, with a new NYC office focused on collaboration.
Provide world-class technical support and troubleshoot platform issues via email, phone, or chat.
Guide customers through Fieldguide features and best practices to enhance user experience.
Advocate for customer needs with Engineering and Product while maintaining help resources and supporting onboarding.
Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.