The Instructure Technical Support group provides technical assistance to end-users of Canvas, its cutting-edge LMS software, supporting learning management systems administrators and corporate users. This role involves troubleshooting and providing technical support via phone, web-based tools, and e-mail, as well as acting as a liaison between customers and Tier 2 Support during problem escalations, assisting clients from issue initiation through resolution or escalation.

Provide exceptional 24/7 Tier 1 support to Noodle employees, Noodle-built product users, university partners, and international LMS clients. The role represents user needs and provides training documentation & automated self help options. The Technical Support Associates are based in South Africa and report to the Technical Support Manager.

We're seeking a dedicated and customer-oriented agent. You will be responsible for handling customer inquiries via phone and email, addressing issues related to account integration, activation/deactivation, and product support. The ideal candidate will have strong communication skills and the ability to provide clear and concise information to clients.

The Onboarding Specialist I role is integral in establishing and maintaining relationships with clients through their onboarding process. You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience. You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak.

As a Training and Support Consultant, you will deliver customer support and provide effective instructor-led training to clients. You will handle incoming calls, support requests, and conduct online training sessions, ensuring customer satisfaction and maximizing the value they derive from our offerings.

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions by managing multiple incoming streams of support request and working internally across multiple departments to ensure the delivery of a world class customer experience.

This role supports a geo-graphically dispersed, multi-disciplined technical team providing end-user help desk support services, requiring the ability to learn. Responsibilities include providing remote technical support to federal clients over 24x7 coverage, documenting problems, maintaining documentation, and participating in continuous improvement initiatives.

Peek is seeking a friendly and self-motivated Partner Support Representative to assist activity partners in growing their businesses using Peek’s SaaS platform, PeekPro. The role involves acting as the initial point of contact for product inquiries and technical troubleshooting in a fully remote setting, reporting to a Team Lead in the United States.

Provide first level customer service regarding inquiries about product / account / usage and applications. Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Respond to customer requests for technical assistance over the phone and chat as part of the frontline support team. This role requires experience in a technical support role, proven customer-facing skills, and strong communication skills. The position is remote, open to candidates residing in Canada except in the Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas. Flexible hours, including nights and weekends, are required.