As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be. You will become Superhuman's most knowledgeable product expert, excite, educate, and encourage customers to make them brilliant at email, and communicate with customers to solve their problems and improve their lives.
We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. As the frontline of our customer experience, you will respond to support requests via email and phone and resolve technical issues to keep our clients up and running. This is a remote, part-time role.
Feathr is seeking a Training & Onboarding Specialist to assist customers in the implementation process across their websites and platforms during their onboarding period. You will guide them through the initial steps of their high-level technical understanding of Feathr and help them publish their first marketing campaigns, ensuring customers successfully integrate Feathr into their marketing, and feel confident and enthusiastic about harnessing its full potential.
Approach user inquiries with an open-minded approach and ensure concerns are heard. Gather information to efficiently reach solutions through cross-collaboration. Create a lasting impression through transparent communication. Assist with Tier 1 inquiries, from account creation to gameplay, and deliver exceptional support via live chat for account management and financial transactions. Offer technical assistance to Web and Mobile app users.
As a Senior Technical Support Analyst, you’ll be the go-to expert on Corti’s APIs, helping partners and customers integrate seamlessly while championing product feedback and continuous improvement. The role involves acting as the primary point of contact for customer related API-related inquiries, troubleshooting, and providing thoughtful, clear, and technically sound responses. Collaboration with Engineering and Product teams is essential, along with contributing to documentation and debugging issues.
The Partner Success Associate will report to our Senior Manager of Partner Success & Operation s and will focus on ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely and effective solutions. This role is critical in maintaining strong relationships with Truveta’s customers by delivering high-quality day-to-day a s s i s t a n c e.
We are looking for a talented, multi-lingual Product Support Technician who can communicate in English, Spanish and Portuguese to support the rapidly growing customer base. Based in Brazil, you will be the customer’s first point of contact to resolve product issues for customers in your region. This role will have some roster work including nights to ensure 24/7 support to our global customer base.
Seeking a part-time Outbound Customer Support Representative for a remote work-from-home role. The role will schedule and complete outbound Zoom meetings to update customer scanner certifications, and will provide support of other customer facing projects and interactions. Training and instructions will be provided. Flexible work hours are 8 am - 5 pm, Monday - Friday.
This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance, providing prompt and effective solutions and ensuring customer satisfaction. This shift will be during European business hours.
This role puts you at the center of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences delivered and optimizing supporting systems. The role includes owning all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up. You will proactively identify opportunities for improvement and risk mitigation and will execute policies that promote the best patient experience.