Remote Customer service Jobs • Customer Care

As a Customer Support Specialist, you'll provide friendly and efficient assistance to airline passengers via phone and email. Help with flight reservations, ticket changes, cancellations, provide information about flight availability, pricing, and services, resolve customer issues with patience, professionalism, and empathy, work with ticketing systems and internal tools and deliver excellent customer service that makes a difference.

Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.