Job Description
The Virtual Assistant – Customer Support & Community Concierge role involves owning day-to-day customer care, inbox management, and community concierge duties across free and paid groups. Responsibilities include handling login/access issues, billing/basic account questions, and pre-purchase inquiries, as well as moderating the free Facebook group and paid member groups. You will greet new members, triage questions, direct them to relevant lessons/resources, and run light retention outreach. The role also requires attending Zoom webinars/workshops to manage chat Q&A, links, and basic tech support, posting announcements, pinning updates, organizing resources, and tracking common issues/feature requests. You will also maintain macros/response libraries, update SOPs, and provide weekly support metrics.
About Assist World
Assist World is a company that offers remote work opportunities.