Remote Customer service Jobs • Reporting

Carrot is seeking a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III's focused on building strategy and delighting customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment and grow existing accounts through renewal and off-cycle expansion.

Support the Customer Success team by driving operational excellence through tools, systems, and data. Solve operational challenges, streamlining processes, and creating scalable solutions that enhance both internal workflows and the customer experience. Maintain and optimize core CS systems (e.g. Salesforce, Gainsight) and deliver weekly and quarterly reporting to inform CS strategy.