Remote Customer service Jobs · Reporting

Manage and optimize the company’s accounts receivable processes. Ensure timely and accurate invoicing, collections, and reconciliation. Foster positive relationships with clients and internal teams.

As a Quality Coach you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders. Monitors calls and tickets and provides timely feedback and coaching to Techs. Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.

The Patient Relations Specialist is responsible for triaging patient/caregiver feedback, including inquiries, compliments, suggestions, complaints, and grievances. This role collaborates with clinical and non-clinical teams, medical providers, and managers to review feedback, identify resolutions, develop action plans, and draft formal responses to patients/caregivers. As part of the Office of Patient Experience, the Patient Relations program is intended to serve an ombudsman role providing customer service.