PocketHealth
3 open remote positions
🏖️ PTO Distribution (2 of 3 jobs with PTO data)
✨ Benefits Overview (3 of 3 jobs list additional benefits)
PocketHealth is seeking a Technical Support Specialist to provide technical support and handle urgent escalations from patients or providers in a production environment. In this role, you will work closely with all stakeholders including support representatives, customers, account managers, technical services and the management team to troubleshoot, diagnose, and resolve issues.
As a key member of the broader Revenue Operations team, the RevOps Coordinator is responsible for maintaining the data, technologies and processes that our go-to-market teams rely on to be effective in their roles, actioning requests from GTM teams to support them in navigating technology and data. Continuously identify opportunities to improve internal processes and workflows.
Provide timely technical support and guidance to patients via email and over the phone, helping them access health records and navigate the PocketHealth platform; use patient feedback to help Management and Engineering shape the platform's future; this role is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally.