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FiltersSupport clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems. Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences. Communicate with clients and vendors regarding updates, changes, or special requests.
This role involves helping clients plan tailored holidays with flights, hotels, and experiences. You will consult with clients to design itineraries, research and book accommodations, activities, and tours. You will also ensure accurate booking management and provide client support before, during, and after travel.
As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service. Understand client needs and travel preferences. Provide hotel recommendations and confirm reservations. Manage booking changes and follow-up communication. Keep detailed, accurate client records.
Assist clients in planning and booking custom vacations, cruises, all-inclusive stays, flights, and hotels, conducting virtual consultations to learn about clients’ travel preferences, needs, and budgets. Create detailed, accurate itineraries and provide travel recommendations, also managing bookings through online supplier portals and ensure all confirmations and documents are properly delivered.
The Recovery Analyst will manage file requirements for subrogation cases, No Surprises Act (NSA) disputes, and overpayment recoveries with the assigned third-party vendor. Responsibilities include researching paid claims, answering inquiries, coordinating with other departments, and adjusting claims based on overpayments of claims and settlements. This role requires functioning as an effective interface between internal and external customers.