Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone. Responds to client requests in the timeframe set by the Service Level Agreement. Ensures clients receive clear communication and fast turn-around times. Acts as representative of the client, displaying positive attitude and willingness to learn new skills. Other duties as assigned.
Support the adoption and ongoing success of Hazel’s services in schools as a Customer Success Associate. This introductory-level role works directly with school staff and communities, serving as a critical bridge between Hazel’s services and the schools we serve. You will help ensure that students and schools receive timely, high-quality care.
Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. Resolve member concerns while ensuring requests are processed in an accurate and timely manner. Given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. Speak with members daily and answer their transportation questions.
Be the first voice a patient – or their family -hears when reaching out to Sailor Health, guiding older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. As the steady hand, each new patient navigates the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.