Customer Experience Specialist

As a Customer Experience Specialist, you will respond promptly to customer inquiries via phone, email, and platform messages. You'll deliver excellent customer service, aiming for one-touch resolution, and monitor customer reviews, providing timely and professional responses. The role involves overseeing order management and contributing to projects that enhance website content and the customer journey. You'll also engage in training new team members and participating in cross-departmental initiatives to improve customer experience. Qualifications include strong communication skills, a results-oriented mindset, and experience with online sales platforms. The ideal candidate is proactive, adaptable, and possesses excellent problem-solving and organizational skills. You will work onsite, with equipment provided, and flexible hours as needed.