Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Coordinate patient outreach via phone, text, and email to schedule appointments and testing.
Deliver concierge-level support, assisting with technical questions and care navigation.
Maintain accurate patient records and collaborate with clinical teams to improve workflows.
Heartbeat Health is a virtual-first cardiovascular care company that provides heart care through telemedicine, diagnostics, and virtual programs. It is a remote-first, mission-driven team of cardiologists, nurses, and coordinators focused on innovation and growth.
Serve as first point of contact for patient and customer inquiries, resolve issues.
Schedule appointments, verify insurance, and maintain records.
Coordinate with clinical teams, route urgent calls, and support navigation.
A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.
Respond promptly to customer inquiries via phone, email, and text while maintaining a positive and empathetic attitude.
Resolve customer complaints, issue refunds, process reshipments, and escalate questions to the appropriate department.
Keep detailed records of interactions and collaborate with team members to ensure high levels of customer satisfaction.
Dr. Berg Nutritionals is a health and wellness company focused on addressing the root causes of health concerns through education, premium supplements, and holistic practices like the Healthy Keto® diet. The company is globally recognized with a social media presence of over 49 million followers and offers a fast-paced, innovative, and growth-oriented work culture.
Provide personalized inbound and outbound support to patients and caregivers through approved communication channels including phone, email, chat, and text.
Build trusting relationships using empathy, active listening, and motivational interviewing to understand patient needs and identify barriers to engagement.
Collaborate with internal teams and program partners to coordinate resources, document interactions accurately, and maintain compliance with program guidelines.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health by combining real connections and technology. With more than 30 years of experience, we partner with life science companies to design and deliver patient support programs.
Provides customer service support for inbound inquiries from consumers and healthcare professionals via phone, email, and other channels.
Accurately collects information and enters data into program databases while adhering to approved materials and quality standards.
Identifies and processes potential adverse events and technical complaints in compliance with client guidelines and privacy procedures.
Amplity is a full-service go-to partner for biopharma companies, delivering flexible and specialized medical and commercial services. With over 40 years of experience and a people-driven, tech-enabled culture, they help clients launch products and operate smoothly across all business sizes and specialties.
Lead day-to-day CX operations, setting performance standards and ensuring high-quality patient support across all channels.
Manage high-stakes escalations and cross-functional issue resolution, partnering with clinical, product, and compliance teams.
Use operational metrics to identify trends, optimize workflows, and drive continuous improvement across the patient journey.
Health-E Commerce operates Patiently, a telehealth platform focused on patient experience. The company promotes a remote-first culture emphasizing professional development and cross-functional collaboration.
Support clients and providers across live chat, messaging, and phone with empathy and professionalism
Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
Collaborate with teammates to identify recurring challenges and improve the support experience
Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage.
Verify member eligibility, determine medication coverage, and assist callers with understanding prior authorization requirements.
Accurately document interactions, update records, and deliver professional customer service while meeting quality and performance expectations.
Sagility combines healthcare domain expertise with technology and transformation-driven BPM services to optimize member and patient experiences. With over 25,000 employees across 5 countries, the company offers a collaborative culture focused on making healthcare simpler and more personal.
Serve as the first point of contact for members, clients, or customers, handling inbound and outbound calls, text messages, and emails.
Manage case work, document interactions accurately, and ensure a positive customer experience.
Resolve routine issues at first contact and escalate complex issues to the appropriate team when necessary.
Five Star Solutions provides customer service and support solutions. They value diversity and are committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to their customers.
Serve as the first point of contact for provider email support, resolving issues and escalating when needed.
Answer provider calls in real time, troubleshooting logistical, technical, and patient-related issues.
Track every open item through to resolution and proactively check in with providers to ensure they feel supported.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. As a small, agile startup, Sailor Health is remote-first and mission-driven, focused on delivering compassionate and personalized care to seniors.
Answer 40-50 inbound calls per day and provide excellent customer service.
Take payments, update demographics, provide claim status, and explain copays/deductibles.
Meet productivity and KPI metrics while handling patient inquiries.
Integrated Dermatology is a leading national dermatology practice that acquires and partners with practices across the US. The culture is filled with hard-working, dynamic individuals collaborating to ensure success for partner dermatologists.
Resolve standard non-clinical patient needs via phone, email, chat, and other channels with empathy and ownership.
Own patient interactions from first contact through resolution, coordinating internal help and keeping patients informed.
Maintain clinical boundaries by routing medical matters to licensed teams and following HIPAA and compliance requirements.
Henry Meds is a direct-to-consumer telehealth company on a mission to create a world where everyone has the health to live fully– regardless of insurance status or plan. Headquartered in Las Vegas with a largely remote U.S. team, they foster a patient-first culture driven by five core values.
Represent PayZen values and deliver empathetic service in every patient and provider interaction.
Handle inbound and outbound calls and emails covering billing issues, account questions, and payment plan enrollment.
Educate patients on digital payment options and collaborate with providers to resolve payment plan issues.
We are on a mission to bring financial health to healthcare, improving access and affordability for patients while reducing administrative complexity for providers. Backed by leading VCs, we serve a rapidly growing number of health systems and hospitals.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Schedule and coordinate daily activities of healthcare workers.
Screen and hire caregivers, and provide HR support.
Answer phone calls and prepare daily and weekly staffing reports.
Cloverleaf Care is a rapidly expanding healthcare services company in the US. They have a positive workplace culture that values employee input and focuses on client care.