Serve as first point of contact for patient and customer inquiries, resolve issues.
Schedule appointments, verify insurance, and maintain records.
Coordinate with clinical teams, route urgent calls, and support navigation.
A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.
Coordinate patient appointments, outpatient visits, and procedures while ensuring accurate registration and efficient access to healthcare services.
Handle high-volume incoming calls, verify insurance details, process physician orders, and guide patients on preparation and location instructions.
Maintain accurate records across multiple computer systems while delivering courteous, professional, and responsive customer service.
A healthcare-focused organization dedicated to coordinating patient access and scheduling services across multiple departments and locations. It fosters a collaborative, supportive remote work culture centered on service, accessibility, and continuous improvement.
Coordinate patient enrollment, device setup, and education for remote monitoring technology.
Monitor patient data, analyze trends, and escalate health changes to healthcare providers.
Ensure device configuration, data management, and quality assurance for remote patient monitoring.
Optima Medical is an Arizona-based medical group providing personalized healthcare and a full spectrum of services across 34 locations with 150+ providers. They care for over 200,000 patients, focusing on preventing leading causes of death and promoting wellness.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Coordinate visit scheduling for clinical research studies, ensuring appointments occur within required windows.
Monitor daily visit logistics, rescheduling details, and compliance with SOPs to support seamless home-visit experiences.
Collaborate with patients, Heroes, and internal teams to resolve scheduling challenges and meet KPIs.
Hawthorne Health makes clinical trials accessible and convenient for everyone by combining technology and design with a distributed workforce of health professionals. It is a technology-savvy, human-centered company that values connection and operates through a network of credentialed clinicians known as Heroes.
Schedule, reschedule, and confirm patient appointments for diagnostic imaging services like CT, MRI, and mammography.
Manage high-volume inbound and outbound patient interactions with empathy and professionalism in a remote contact center.
Document all interactions accurately, adhering to HIPAA standards and client protocols.
Carenet Health is a healthcare services company that provides patient engagement and clinical support. The company values collaboration and creativity, and is committed to empowering team growth through trust and accountability.
Make 8-15 outbound calls per hour to eligible patients using warm leads and cold outreach.
Educate patients on the benefits of RPM and CCM programs and enroll interested patients with verbal consent.
Maintain accurate records, meet productivity goals, and support text/email campaigns as needed.
1bios is a leading provider of Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and other virtual care solutions. The company partners with physician practices and health systems to deliver impactful remote care to patients and is building a growing, empathetic team.
Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.
The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.
Provide personalized inbound and outbound support to patients and caregivers through approved communication channels including phone, email, chat, and text.
Build trusting relationships using empathy, active listening, and motivational interviewing to understand patient needs and identify barriers to engagement.
Collaborate with internal teams and program partners to coordinate resources, document interactions accurately, and maintain compliance with program guidelines.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health by combining real connections and technology. With more than 30 years of experience, we partner with life science companies to design and deliver patient support programs.
Provide patient education on diagnoses, test results, and treatment plans in a virtual setting.
Collaborate with cardiologists, PCPs, and care teams to coordinate comprehensive patient care.
Triage incoming patient requests and manage a patient panel with clinical decision-making.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs. It is a remote-first, mission-driven organization with a fast-paced, collaborative culture.
Process credit card payments and document call details, account inquiries, and actions taken.
Deliver friendly, professional service while handling sensitive billing questions.
Five Star Solutions provides customer service and medical billing support, helping patients navigate their billing questions with care. The company values diversity and is committed to a professional, diverse workforce, offering equal opportunity employment.
Conduct outbound and inbound calls to prospective clinical trial participants and perform protocol-specific prescreening.
Manage patient recruitment pipelines across multiple trials, including cardiology, vaccine, migraine, obesity, and diabetes studies.
Maintain accurate documentation of patient interactions and follow up with qualified candidates to support enrollment goals.
UniTriTeam is a clinical research organization focused on patient recruitment and prescreening for clinical trials. The team supports multiple concurrent studies across therapeutic areas including flu vaccines, migraine, obesity with diabetes, and cardiology, with a collaborative and patient-centered culture.
Take inbound calls from patients, providers, and members, handling everything from routine questions to emergent situations.
Support members with insurance needs, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
Provide 24/7 Triage Support and assign priority for a Registered Nurse to deliver health advice.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to deliver positive healthcare experiences and improve outcomes. For over 30 years, the company has combined clinical expertise with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust, opportunity, and accountability.
Answer inbound calls from members, physicians' offices, and healthcare partners regarding prescription medication benefits and coverage.
Verify member eligibility, determine medication coverage, and assist callers with understanding prior authorization requirements.
Accurately document interactions, update records, and deliver professional customer service while meeting quality and performance expectations.
Sagility combines healthcare domain expertise with technology and transformation-driven BPM services to optimize member and patient experiences. With over 25,000 employees across 5 countries, the company offers a collaborative culture focused on making healthcare simpler and more personal.
Serve as a primary point of contact for clinic navigators and referral coordinators, collecting patient documentation and coordinating orders.
Manage patient orders from initiation through completion using Salesforce, tracking progress and resolving issues.
Collaborate with Territory Managers and internal teams to support regional sales efforts and improve clinic workflows.
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Their team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience.
Provides customer service support for inbound inquiries from consumers and healthcare professionals via phone, email, and other channels.
Accurately collects information and enters data into program databases while adhering to approved materials and quality standards.
Identifies and processes potential adverse events and technical complaints in compliance with client guidelines and privacy procedures.
Amplity is a full-service go-to partner for biopharma companies, delivering flexible and specialized medical and commercial services. With over 40 years of experience and a people-driven, tech-enabled culture, they help clients launch products and operate smoothly across all business sizes and specialties.
Serve as the first point of contact for patients by answering inbound calls, scheduling appointments, and collecting information.
Verify insurance eligibility and maintain accurate records while adhering to HIPAA standards.
Collaborate with clinical and administrative teams to support patient care and scheduling needs.
Apex Skin is a physician-led dermatology practice providing high-quality care across Northeast Ohio with a focus on promptness, compassion, and excellence. The team is dedicated to a supportive, patient-first culture that values teamwork, empathy, and clinical accuracy.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Lead day-to-day CX operations, setting performance standards and ensuring high-quality patient support across all channels.
Manage high-stakes escalations and cross-functional issue resolution, partnering with clinical, product, and compliance teams.
Use operational metrics to identify trends, optimize workflows, and drive continuous improvement across the patient journey.
Health-E Commerce operates Patiently, a telehealth platform focused on patient experience. The company promotes a remote-first culture emphasizing professional development and cross-functional collaboration.