Heartbeat Health

Patient care: Prepare patients for physician visit. Connect with patients, ensure video and audio work, add interpreters as needed. Obtain signed telehealth consent. Obtain photos of insurance cards. Clinical duties: Prepare patients for physicians. Document up to date med list with dosing. Document Medical History. Document Primary Complaint. Schedule follow up appointments and confirm appointments.

This role puts you at the center of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences delivered and optimizing supporting systems. The role includes owning all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up. You will proactively identify opportunities for improvement and risk mitigation and will execute policies that promote the best patient experience.