Remote Customer service Jobs • Scheduling

Provides high level coordination of patient care in the outpatient setting utilizing Radiology expertise. Performs Intermediate and non-routine planning and scheduling of urgent and complex procedures which may require anesthesia/sedation and coordination with other modalities. A successful candidate will strive to create a workplace that reflects the community.

Responsible for providing customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services. This position supports patient care coordination across multiple clinical specialties, responding to patient scheduling requests via phone, MyChart, or provider requests.

This position is the initial point of contact for patients. The incumbent is motivated to create the ideal patient and family experience while actively endorsing the OHSU brand. They support OHSU Ambulatory Clinic operations with overall new patient schedule coordination for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff.

Provide extensive support via phone and online channels to patients and healthcare providers. Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays. Foster community engagement to bolster patients' healthcare journey. Use a variety of technologies, tools and resources to support departmental workflows.

At Scan.com, this role simplifies and accelerates access to diagnostic imaging for patients and clinicians by scheduling patients for diagnostic imaging and ensuring a seamless patient experience, also being involved in day-to-day administrative tasks. The ideal candidate will have experience managing a high volume of outbound calls, multitasking, navigating various systems, and providing best-in-class customer service.