In this role, you will play a crucial part in ensuring the growth and success of our merchants. Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants and work with the technical support and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.

TVP NYC is looking for a Senior Customer Support Specialist for Retail Operations to provide exceptional support for clients’ customers across multiple eCommerce brands, ensuring a smooth post-purchase experience and resolving inquiries efficiently.

As a Customer Experience Representative, you will be the first point of contact for Poppy & Peonies customers, ensuring they have a positive and memorable experience with the brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels. This role is crucial in maintaining the high standards of customer service.