Manage interactions via phone, chat, email, and social media.
Resolve complex inquiries regarding orders, returns, and refunds.
Guide customers through the purchasing process.
BiOptimizers helps people go from baseline health to peak biological performance through science-backed supplements and wellness tools. As a remote-first company with a globally distributed team, they focus on clarity, autonomy, and operational excellence, supporting the health and performance of both customers and the organization.
Provide Tier 2 support for customer service and technical inquiries via phone & email
Troubleshoot and resolve escalated customer issues efficiently and professionally
Hydrow is a fitness company that creates an amazing human experience by building connected fitness equipment. They combine high performance hardware, software, and immersive content to create a unique workout experience. Their diverse backgrounds and shared values are what help make Hydrow great.
Lead and develop a team of 3–4 Customer Support Agents, providing coaching, feedback, and day-to-day guidance
Own the escalations queue in Gorgias, our customer support platform — working directly with customers and agents to diagnose complex issues and drive resolution quickly
Build, document, and continuously improve support SOPs and workflows across both Italist and HEWI
Inspiration Commerce Group (ICG) buys and builds companies that help people find and buy the products they love. They are a global group of ~50 people with businesses across the US, UK, and EU.
Handle inbound customer inquiries across email and chat through Gorgias, our customer support platform.
Resolve issues efficiently and thoroughly, escalating to the team lead when a situation calls for it.
Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable.
Inspiration Commerce Group (ICG) is a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. They buy and build companies that help people find and buy the products they love.