Manage daily workflows, respond to HelpScout tickets efficiently, and handle return requests per company policy.
Coordinate with suppliers on shipments, fulfillment issues, and inventory, and monitor unfulfilled Shopify orders.
Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure smooth operations.
We are a fashion dropshipping company with over 10 active stores in different markets, aiming for $4 million in revenue this year and $7 million next year. Our close-knit team spans Nepal, Philippines, Austria, and the Netherlands, with an annual meetup to keep us connected.
Deliver thoughtful, personalized customer support across email, live chat, and phone.
Assist customers with orders, shipping, returns, subscriptions, and account-related needs.
Provide knowledgeable product guidance and resolve concerns with care and sound judgment.
Oak Essentials is an elevated apothecary brand that values the ritual of everyday living, creating indulgent and effective products for daily routines. The company is committed to a diverse and inclusive workplace, growing its team with varied voices and viewpoints.
Own leadership of Merchant Support and Technical Support teams, including coaching, development, and performance management.
Drive key metrics like app store ratings, review velocity, and net retention through scalable support systems.
Build and manage a conversational quality-assurance system using AI tooling to ensure 5-star support.
Smile.io is the world's largest loyalty platform that provides reward programs for scaling ecommerce brands. The company is remote-first, built on trust, ownership, and continuous improvement, with over 100,000 brands using their platform.
Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.