Manage a mixed Shopify and non-Shopify onboarding queue, getting every brand live quickly with clear kickoffs and proactive updates.
Guide brands through technical setup (integrations, tracking, catalog, and payment configuration), resolving blockers before they delay launch.
Act as the escalation point for Senior Associates and set the quality bar for troubleshooting and brand communication.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. They recently became a unicorn with a $1.5B valuation and have a fast-paced, high-growth culture.
Own your UK book end to end, from handover to onboarding, adoption, and retention.
Run migrations from Klaviyo, Shopify Email, Brevo, and Omnisend onto TextYess.
Build WhatsApp/email campaigns with merchants and close upsell opportunities.
TextYess is an AI-first CRM that turns conversations into revenue, using AI agents to sell, support, and retain customers for B2C brands. They're a lean, Italian-born scale-up with €7M+ raised and a close-knit international team.
Provide responsive, reliable support to e-commerce merchants using payment products and services.
Troubleshoot complex technical, account, and configuration issues using structured methods.
Collaborate with cross-functional teams to improve support processes and inform product development.
A payment technology company providing reliable, seamless support to e-commerce merchants and business partners. They operate a remote-first environment, emphasizing collaboration, adaptability, and customer-centric problem-solving.