This is a hands-on individual contributor role on the Product Support team, managing a mixed Shopify and non-Shopify onboarding queue.
You'll own the onboarding experience end-to-end, from post-sale through go-live, with 70% queue work and 30% on projects.
The role is remote, working Eastern Time business hours with flexibility for brand launches.

What We Are Looking For:

3-5 years of experience in client onboarding, implementation, or client success, preferably with e-commerce and Shopify.
Proven ability to manage a portfolio of accounts, handle escalations, and use root-cause thinking.
Strong communication skills and comfort with data-driven process changes.

Benefits & Perks:

Equity in ShopMy, 401(k) with company match, and flexible PTO including your birthday off.
Comprehensive healthcare coverage including medical, dental, vision, and mental health support.
14 weeks of paid parental leave and remote-first culture with wellness stipends.

ShopMy

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. They recently became a unicorn with a $1.5B valuation and have a fast-paced, high-growth culture.

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