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ShopMy
ShopMy
3 open remote positions
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs. Recently becoming a unicorn with a $1.5B valuation, the company values fast-moving, impact-driven work alongside accomplished teammates.
Salary Distribution
1 of 3 jobs
PTO Distribution
3 of 3 jobs
Unlimited PTO
3 jobs (100%)
Parental Leave Distribution
Benefits Overview
3 of 3 jobs
401(k)
(3)
Dental
(3)
Equity
(3)
Medical
(3)
Parental Leave
(3)
Retreats
(3)
Birthday PTO
(2)
Flexible PTO
(2)
Learning Stipend
(2)
Wellness Stipend
(2)
Monetize Influence
(1)
Stipend
(1)
Tech Stipend
(1)
Technology Stipend
(1)
Wellhub
(1)
Wellhub Membership
(1)
Wellness
(1)
Open Positions
US
Unlimited PTO
14w maternity
14w paternity
Assist the Creator Support team in managing inbound requests and ensuring timely resolution. Troubleshoot technical issues, escalate complex cases, and maintain accurate records of product issues. Contribute to building support resources like FAQs and knowledge base articles, partnering with cross-functional teams.
Customer Support
Technical Troubleshooting
Communication
Organization
Zendesk
US
Unlimited PTO
14w maternity
14w paternity
Build and own the earned media function, shaping stories and channels for ShopMy's brand. Develop and execute PR strategies targeting business, trade, creator, technology, and consumer media. Manage media relations, executive thought leadership, and crisis communications while scaling the PR function.
PR
Media Relations
Communications Strategy
Writing
Crisis Management
Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks. Serve as the first escalation point for issues, guiding them through active tickets and chats. Identify root causes behind recurring issues and recommend fixes, not just workarounds.
Customer Support
Zendesk
Intercom
Jira
Google Suite