Source Job

US Unlimited PTO 14w maternity 14w paternity

  • Manage a mixed Shopify and non-Shopify onboarding queue, getting every brand live quickly with clear kickoffs and proactive updates.
  • Guide brands through technical setup (integrations, tracking, catalog, and payment configuration), resolving blockers before they delay launch.
  • Act as the escalation point for Senior Associates and set the quality bar for troubleshooting and brand communication.

Client Onboarding E-commerce Shopify Account Management Communication

11 jobs similar to Manager, Product Support - Brand Onboarding

Jobs ranked by similarity.

Colombia

  • Own enterprise launches from kickoff to go-live, turning brand goals into tailored launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
  • Advise brands on setup, data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.
  • Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure smooth handoffs and flag growth opportunities.

Okendo is a customer marketing platform that helps Shopify brands grow faster by cultivating brand advocacy and maximizing lifetime value. Trusted by 19,000+ Shopify brands, our unified suite of Reviews, Referrals, Quizzes, Loyalty, and Surveys turns one-time shoppers into revenue-driving Superfans.

Latin America

  • Manage daily Shopify store operations, including product listings, variants, collections, discounts, inventory, and homepage banners.
  • Drive repeat orders and retention through customer follow-ups, product reviews, post-purchase communication, and email campaigns.
  • Keep a large product catalog organized, accurate, and on-brand while monitoring inventory and fixing listing issues.

GoFasti is a Talent-as-a-Service company that connects world-class developers and designers from Latin America with first-class companies globally. The company focuses on remote work and top talent from LatAm, fostering a culture of proactive, constantly improving professionals.

US 5w PTO

  • Guide new and existing clients through onboarding via email, phone, and video support.
  • Manage multiple onboarding projects while providing training and troubleshooting support.
  • Collaborate with internal teams to drive client outcomes and improve onboarding processes.

ButterflyMX empowers people to automate property access, operations, and security from a single platform. With products in 20,000+ properties, the company is a distributed, primarily remote workforce that values collaboration and innovation.

Global

  • Lead two high-impact technology initiatives: an AI/data platform implementation and a large-scale ecommerce launch.
  • Manage external vendors, timelines, dependencies, risks, and stakeholder alignment across teams.
  • Drive ecommerce launch readiness with hands-on Shopify expertise, UAT, and go-live coordination.

Truelogic is a nearshore staff augmentation provider in New York delivering technology solutions to companies of all sizes. Their 600+ tech professionals in Latin America drive digital transformation with a culture that values expertise and autonomy.

EMEA

  • Guide new Connect customers through end-to-end onboarding and platform activation.
  • Equip Mirakl Platform clients to independently onboard their own sellers with training and resources.
  • Develop expertise in Catalog Transformer and collaborate cross-functionally to improve seller experience.

Mirakl provides an enterprise marketplace platform and operating system for businesses to compete in the platform economy. With over 750 employees across 9 offices worldwide, the company values collaboration, action, and client success.

Brazil

  • Manage the complete technical setup and implementation of new gyms and fitness studios across the SMB and LATAM segments.
  • Configure platform modules and integrations, coordinate data migrations, and ensure implementations are delivered within SLAs.
  • Monitor onboarding KPIs, maintain documentation, and collaborate with internal teams to improve the onboarding experience.

Jobgether is an AI-powered recruitment platform that connects job seekers with opportunities through an automated matching process. The company fosters a collaborative, inclusive, and purpose-driven culture focused on innovation, personal growth, and employee wellbeing.

$75,000–$85,000/yr
US Unlimited PTO

  • Own the onboarding lifecycle for multifamily real estate partners, from sales handoff through first 90 days post-launch.
  • Coordinate technical setup, data migration, and integrations with property management systems like Yardi and AppFolio.
  • Align Sales, Client Success, Field Operations, and Product to ensure fast time-to-value and strong adoption.

Fetch is a PropTech company that provides a platform for multifamily real estate partners to improve property operations, resident retention, and portfolio performance. The company is a growing, remote-friendly team that values customer-centric leadership, process improvement, and a flexible work culture.

US

  • Lead, coach, and develop a team of four onboarding specialists, balancing portfolios and driving performance.
  • Own onboarding timelines and portfolio health, managing escalations and stepping in on complex implementations.
  • Build and refine the onboarding playbook, standardize handoffs, and partner cross-functionally to improve the customer journey.

12twenty is an enterprise talent acquisition platform connecting employers with students and alumni from top universities. It is a fast-growing, collaborative company focused on continuous improvement and supporting each other.

$65,000–$80,000/yr
US Unlimited PTO

  • Support sales operations, onboarding clients, managing accounts, and preparing quotes.
  • Partner with Account Executives, clients, and internal teams to ensure accurate, on-time order fulfillment.
  • Act as a trusted advisor and client advocate to build long-term relationships and improve customer experience.

Myriad360 is a technology solutions company focused on delivering exceptional customer experiences through sales operations and account management. It fosters a culture built on core values like 'We Before Me' and 'Own It,' and is consistently recognized as a best place to work with a transparent, inclusive environment.

$140,000–$160,000/yr
US

  • Own conversion rate optimization and website strategy for emerging brands, building landing pages with AI-powered workflows.
  • Run testing programs tailored to low-traffic brands and analyze user behavior to uncover conversion insights.
  • Partner with marketing, design, and engineering to keep the CRO pipeline moving and hit CAC targets.

Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. We're a fully remote, high-trust team that values ownership, urgent impact, and continuous growth.

$2,000–$2,800/mo
Latin America

  • Develop and implement Shopify for U.S. online sales, including order flow and integrations.
  • Collaborate with the team to apply e-commerce best practices and optimize performance.
  • Maintain integrity and security of customer data with 3+ years of Shopify experience.

We are GoFasti, a Talent-as-a-Service that bridges world-class developers and designers from LatAm with first-class companies globally. Our culture values proactive, constantly learning individuals with strong communication skills.