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PTO Distribution
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Benefits Overview
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Lunch
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401(k)
(1)
Commuter Benefits
(1)
Dental
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EAP
(1)
Medical
(1)
PTO
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Tuition Assistance
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Vision
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Open Positions
Lead and scale a frontline customer team. Own daily performance and service. Build systems and automation for amazing customer experiences.
Define and execute the short-to-medium-term roadmap for the broker channel. Own the development of our internally built broker portal, focusing on providing brokers with data and insights. Work closely with the Partnership team to intake requests, while critically evaluating them against business goals and technical feasibility.
Product Management
B2B
SaaS
Drive key retention and engagement metrics by identifying and launching high-value features. Act as a "product therapist" for the business, maximizing the use of the existing feature set and internal toolkits. Lead the discovery process to separate the "nice-to-haves" from the "must-haves".
Product Management
Mobile
Analytical Skills
Adjudicate claims in accordance with the Terms & Conditions of the individual pet’s policy Review medical records, lab results, invoices, and claims forms for complete and thorough assessment Verify claims coverage through in-depth knowledge of policy Terms & Conditions
Medical Records
Problem Solving
Communication
Adaptability