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• Lead operational strategy and execution within the Documents & Onboarding Team.
• Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
• Build and develop high-performing teams with clear responsibilities and accountability.

Clipboard Health operates a marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

• Lead and develop the onboarding team.
• Build a scalable onboarding system.
• Own onboarding outcomes and use data to improve them.

MoeGo is on a mission to transform the future of pet care businesses, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy, and they deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end.

• Lead assigned teams to deliver high-quality operational support.
• Oversee workflows and monitor KPIs to enhance operational efficiency.
• Focus on team training and development while driving continuous improvement initiatives.

Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively, and the final hiring decisions are managed by the company's internal team.

• Guide and mentor customer support team members towards achieving operational goals.
• Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction.
• Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience.

Eneba is building an open, safe, and sustainable marketplace for gamers, supporting over 20 million active users. They pride themselves on trust, safety, and market accessibility, scaling and diversifying their portfolio while growing with the gaming community.

• Lead, coach, and mentor a team of Customer Operations Specialists to meet and exceed performance expectations.
• Monitor daily workflows and queues to ensure timely, accurate resolution of provider and client inquiries.
• Track and analyze team performance against key metrics, including OKRs and productivity KPIs.

Grow Therapy is a technology-powered marketplace that empowers therapists, augments insurance payors, and serves patients in need of mental healthcare. They have raised more than $178mm of funding and have empowered more than ten thousand therapists and hundreds of thousands of clients across the country.

• Serving as the primary operations business partner for the global Customer Support team.
• Leading a lean team of Customer Support Operations experts that own strategic initiatives.
• Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.

• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
• Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
• Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

• Shape and enhance a global support structure for SMB clients and Member Apps.
• Optimize operations and unify processes to drive efficiency and service quality.
• Lead a team committed to creating exceptional customer journeys.

Jobgether is a platform that uses AI-powered matching to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with hiring companies, with the final decision managed by the internal team.

• Oversee a team of Claims Analysts and outsourced vendor staff.
• Ensure team meets quality, production, and service expectations.
• Address complex claims and customer service inquiries.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify top-fitting candidates and share the shortlist with the hiring company, while not replacing human judgement in the final hiring decisions.

• Lead and mentor the customer success team, including support, aftersales, and service coordination
• Define and implement scalable customer success strategies and processes to support business growth
• Establish, monitor, and report on KPIs and team goals aligned with organizational objectives

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

• Design and manage the operating rhythm for the CX organization, including leadership forums, business reviews, planning cycles, and cross-functional governance meetings.
• Lead and develop a team responsible for CX programs and operational strategy supporting post-GTM customer-facing functions.
• Define strategy, develop roadmaps, and execute high-impact initiatives spanning multiple customer-facing teams across the post-GTM lifecycle.

They are building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management. The company has surpassed $400M in ARR and is continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.