Lead and scale a Customer Success team supporting Enterprise customers.
Accountable for team performance, customer outcomes, and building repeatable CS motions.
Partner with Enterprise customers and balance customer value with commercial outcomes.
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians. They foster a team of driven individuals with a shared vision to enhance therapy effectiveness with technology.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Identify expansion opportunities and mitigate risks.
Align Calendly's product with customer business objectives.
Calendly provides a platform that helps millions of people schedule and manage their time effectively. They foster a culture of learning, growth, and doing excellent work with exceptional colleagues.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
Build relationships with executive sponsors and key day-to-day contacts.
Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done by combining Moveworks’ AI Assistant with ServiceNow’s workflow platform. They deliver support across IT, HR, Finance, and beyond to resolve employee needs instantly, automating complex workflows.
Develop and execute strategic customer success plans, establishing executive-level relationships.
Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks.
Collaborate cross-functionally with internal teams to represent the voice of the customer.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage and grow their businesses. Their platform delivers secure, transparent, fast, and accurate payments. They are unified by their purpose of helping people to succeed.
Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
Track, measure, and report NRR, ARR, growth, and customer adoption trends.
Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.
Serving as the primary operations business partner for the global Customer Support team.
Leading a lean team of Customer Support Operations experts that own strategic initiatives.
Identifying and implementing operational improvements to enable the Customer Support team to achieve targets.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team recognized as one of Canada’s Best Managed Companies with over 600 employees.
Serve as the primary executive contact for a portfolio of large, global strategic accounts,ensuring strong customer satisfaction, retention, and growth.
Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.
SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.
Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers.
Ensure success across diverse customer environments by accelerating adoption and engagement among both centralized teams and distributed end users to deliver measurable value.
Build and scale a world-class Customer Success function, including hiring, coaching, and developing a team committed to exceptional customer outcomes and long-term partnership.
Clarium's mission is to accelerate healthcare transformation through our AI-powered platform. They envision a future where all hospitals leverage their collaborative data platform to automate their daily operational and administrative tasks, only surfacing high complexity issues that truly require their expertise.
Lead and mentor the customer success team, including support, aftersales, and service coordination
Define and implement scalable customer success strategies and processes to support business growth
Establish, monitor, and report on KPIs and team goals aligned with organizational objectives
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.
Support, own, and enforce the overall Customer Experience (CX) strategy.
Lead the escalation point and manage complex incident handling.
Ensure robust case management and structured follow-ups.
INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance a brand’s online presence and drive real, measurable growth.
Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
Identify and illuminate customer success stories and examples of AcuityMD ROI
AcuityMD is a software and data platform that accelerates access to medical technologies, helping MedTech companies understand product usage and opportunities for better patient care. They are a high-growth SaaS company backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, valuing collaboration and simple, innovative solutions.
Manage strategic customer accounts, ensuring value retention and driving growth.
Foster trusted customer relationships, lead business reviews, and identify upsell opportunities.
Enhance customer satisfaction and drive adoption of innovative technology solutions.
Jobgether uses an AI-powered matching process to ensure your application is reviewed. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.