Develop and execute strategic customer success plans, establishing executive-level relationships.
Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks.
Collaborate cross-functionally with internal teams to represent the voice of the customer.
Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage and grow their businesses. Their platform delivers secure, transparent, fast, and accurate payments. They are unified by their purpose of helping people to succeed.
Lead and develop a team of Customer Success Managers.
Drive operational excellence in onboarding, engagement, and renewal processes.
Build executive relationships with key clients and ensure alignment on business goals and care impact.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, providing tailored mental health through their clinically validated technology.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Own and manage a portfolio of parent enterprise accounts.
Serve as the primary strategic advisor and trusted partner for accounts, driving retention and growth.
Coach and mentor a team of Customer Success Managers on account strategy and growth initiatives.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. Aspire has served household names and paid out $100M to creators around the world.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
Serve as a trusted partner by sharing relevant best practices and resources to customers.
Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Run the new kickoff call framework end-to-end with real customers.
Engage customers before it becomes a save conversation.
Identify patterns in what makes customers succeed and feed that back to the team.
Breakthrough helps private practice physical therapy and chiropractic owners fill their schedules, grow their businesses, and make a bigger impact in their communities. They are a small, focused team that ships fast, speaks directly, and measures what matters and have been coaching PTs for over 10 years.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Identify new opportunities within existing accounts.
Deliver solutions in a fast-paced SaaS environment.
TeamDynamix provides cloud-based service management and project management solutions. They empower organizations to improve IT service delivery and streamline project workflows.
Lead and scale a Customer Success team supporting Enterprise customers.
Accountable for team performance, customer outcomes, and building repeatable CS motions.
Partner with Enterprise customers and balance customer value with commercial outcomes.
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians. They foster a team of driven individuals with a shared vision to enhance therapy effectiveness with technology.
Own customer outcomes across a portfolio of accounts.
Lead strategic planning sessions and business reviews.
Lead customer onboarding, adoption, and engagement milestones.
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.
Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.
Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.
Own client outcomes end-to-end across US and Australia.
Set direction, guide teams, and work proactively with clients.
Ensure delivery quality, retention, and long-term client success.
Trialfacts connects patients to clinical trials, providing clients with results, transparency, and confidence. They are a global team with a leadership team that shapes client service, internal collaboration, and sustainable growth.
Own onboarding outcomes and use data to improve them.
MoeGo is on a mission to transform the future of pet care businesses, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy, and they deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end.
Manage enterprise and mid-tier accounts, while assisting other CSMs with campaigns.
Train new CSM team members and maintain training resources.
Partner with the sales team and advise on the feasibility of deals.
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are a remote-first company that values its employees, offering great benefits and a supportive culture, as evidenced by their recognition as a "Best Place to Work".
Maintaining customer happiness by helping clients drive platform utilization.
Implementing best-in-class use cases and guiding marketing campaign orchestration.
Fostering strong relationships and becoming a trusted advisor for your portfolio of customers.
Rover aims to drive the future of fan and member engagement by unlocking meaningful connections between sports teams and their fanbase. Rover's sports first marketing automation platform is purpose-built for the unique needs of sports organizations, and they are trusted by more than 65 teams across the NFL, NBA, NHL, MLS, and globally.
Own renewals for Growth customers, managing a high-volume book of business.
Drive renewal motions end-to-end, including outreach, negotiation, contract execution.
Proactively identify churn risk and take action to mitigate through value reinforcement.
Common Room is a customer intelligence platform that captures buying signals, giving companies AI enrichment and automation to reach the right person at the right time. They've raised over $50 million from top-tier investors and are backed by operators from fast-growing companies.