Join the Fitness and Wellbeing vertical as Customer Success Manager dedicated to SMB businesses, to make a real impact every day.
Play an essential role in team development, leading internal initiatives, improving processes, and ensuring the team delivers a best-in-class customer experience.
This role blends direct account ownership with people leadership, mentorship, operational execution, and strategic collaboration.

Player Responsibilities:

Execute the full renewal cycle, including negotiation, objection handling, upsells, and value-added service opportunities.
Monitor customer health and proactively develop remediation plans for at-risk accounts.
Stay informed on industry trends and client needs to deliver actionable feedback to product and tech teams.

Coach Responsibilities:

Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Drive consistency across account management, risk management, renewals, communication standards, and customer engagement practices.
Support forecasting, team planning, and strategic alignment efforts.

Xplor

Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.

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