Lead a team focused on cultivating and developing relationships with current PartsBase Inc. Customers. Manage annual renewals of current member contracts, and proactively create upsell/ cross-sell opportunities of ancillary products and new PartsBase initiatives. Support strategizing team members’ pipeline review, account plans, identify opportunities for increased business & efficiency.

Cultivate and develop relationships with current PartsBase members using a consultative sales approach. Manage annual renewal of member contracts and create upsell/cross-sell opportunities. Monitor customer satisfaction levels, proactively identify issues, and work to resolve them efficiently to control client churn and maximize retention rates.

As a Senior Leader of Customer Success at Sprinto, define and execute the strategic vision for a global Customer Success organization, ensuring customers successfully adopt a net-new product category in a rapidly evolving industry, and drive revenue retention, customer advocacy, and scalable product adoption.