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About the Role:
- Lead the Account Management team to drive retention and expansion for enterprise customers.
- Scale Customer Success operations by championing AI and automation.
- Foster cross-functional collaboration to deliver exceptional customer outcomes.
What We Look For:
- Significant leadership experience in enterprise SaaS Customer Success or Account Management.
- Proven success in driving customer retention, renewals, and expansion revenue.
- Experience leading global teams and navigating organizational change.
What’s in it for You:
- Remote-first culture with flexible time-off, stock options, and world-class benefits.
- Medical, dental, and vision coverage, plus annual company off-sites.
- Monthly coffee-shop stipend and unlimited access to Udemy Business.
Zipline
Zipline is a well-funded SaaS company transforming how frontline teams connect, align, and inspire their employees. It is a fully remote company with employees across the US, Canada, and globally, known for its high performance and collaborative culture.