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Responsibilities:
- Lead and develop a high-performing Customer Success team, setting clear goals and coaching for success.
- Own renewal and retention strategies, using data to forecast and identify growth opportunities.
- Develop scalable processes and playbooks to ensure consistent, high-quality customer experiences.
Requirements:
- 7+ years in Customer Success or account management in SaaS, with 3+ years leading customer-facing teams.
- Proven track record in improving retention, renewals, and account growth.
- Strong analytical skills and experience with CRM data and reporting.
Benefits:
- Competitive salary with OTE up to $130,000.
- Fully remote work environment and professional development opportunities.
- Paid time off and company holidays.
Torsh Inc.
Torsh Inc. is an education technology company that provides coaching and professional development products to improve educator effectiveness. They are a growing SaaS organization with a collaborative and mission-driven culture.