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Role:
- Lead and develop a high-performing Customer Success team supporting commercial, enterprise, and strategic customers.
- Coach a team of 4-6 Customer Success Managers through renewals, churn risks, and expansion opportunities.
Requirements:
- 5-8 years of Customer Success experience with 1-2 years directly managing customer-facing teams.
- Proven ability to improve processes and achieve revenue retention targets.
- Experience with Planhat, Gainsight, Salesforce, and Zendesk is preferred.
Benefits:
- Fully remote working environment with international collaboration.
- Competitive, geographically adjusted compensation and travel opportunities.
- Collaborative, inclusive workplace with professional development support.
Undisclosed Company
The company specializes in device intelligence and online fraud prevention technology. It fosters a collaborative, inclusive workplace with a distributed team, valuing diverse perspectives and professional development.