Customer Success Team Manager

What You'll Do:

• Lead, mentor, and develop a diverse team of Customer Success Professionals, providing coaching and performance feedback.
• Support CSMs by understanding their strengths, goals, and accounts, and share experience in executing renewals, expansions, and upsells.
• Analyze customer data and health trends to proactively mitigate churn and identify growth opportunities.

We'd Like You To Have:

• 5+ years of experience in Customer Success and 2+ years managing a team of customer success professionals.
• Sharp analytical skills and a deep understanding of customer success best practices in the technology industry.
• Proficiency in customer success platforms and CRM systems, with experience in Gainsight, Planhat, or Hubspot a plus.

What We Offer:

• Health insurance with up to 100% premium coverage for employees, plus dental, vision, 401(k) matching, and generous PTO.
• A remote-first, global and distributed environment with office locations in the US and LATAM.
• Professional development allowance, lifestyle spending account, and recognition as a BuiltIn 2025 Best Place to Work.

This Role Is Not For You If:

• You are not analytical in problem-solving and cannot interpret data to create active solutions.
• You cannot delegate, lead, motivate a team, or hold them accountable.
• You require a step-by-step guidebook to drive your decision-making process.