The Head of Customer Support will develop and optimize processes that ensure the best customer support and strategy as Vetcove scales. This role ensures the CX teams success in providing an incredible first impression during onboarding, and a delightful day-to-day experience for every user and partner moving forward.

As Director, Customer Support, you’ll play a pivotal role in shaping Moniepoint's customer support operations for global multi currency account product vertical, effectively building the foundation for a world-class customer support organization from scratch. You will define, deliver, and scale a best-in-class customer support organization for our global multi-currency account business.

Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. This role is critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow.