Provide white-glove technical support and executive-level communications for escalated customer accounts.
Investigate and resolve complex technical issues, using SQL, APIs, and collaboration with Product and Engineering.
Own end-to-end customer issue resolution and build strong relationships with technical contacts.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.
Lead and develop a global team of Technical Account Managers serving enterprise customers.
Drive operational excellence, customer engagement, and cross-functional collaboration.
Act as an escalation point and trusted advisor to ensure consistent, high-quality customer experience.
Percona is the leading provider of open source database solutions, helping organizations achieve their goals through world-class database software, support, and services. The company is a remote-only, globally dispersed workforce with colleagues in more than 50 countries, offering a collaborative and highly-engaged culture.
Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
Lead, hire, and scale a high-performing Technical Account Management team, fostering extreme ownership and technical excellence.
Own team-level performance against GRR, NRR, customer satisfaction, and product adoption, while serving as a senior escalation point for strategic accounts.
Bridge customers, Product, and Engineering by translating field intelligence into platform roadmap decisions and championing agentic AI adoption.
Oscilar is building the most advanced AI Risk Decisioning platform, helping banks, fintechs, and digital organizations manage fraud, credit, and compliance risk. It is a mission-driven company founded by industry veterans from Meta, Uber, Citi, and Confluent, with a culture of extreme ownership and making the internet safer.
Lead and mentor Implementation Specialists and Senior Consultants delivering complex technical onboarding and integrations.
Own escalations, resolve technical blockers, and drive root-cause fixes with Support, Product, and R&D.
Run delivery, forecast capacity, and build playbooks and AI-enabled automation to scale customer outcomes.
ChartHop is an AI-powered people platform helping organizations plan, operate, and make confident decisions about their workforce. It serves mid-market and enterprise B2B SaaS customers and is focused on scaling delivery through AI-enabled automation and metric-driven processes.
Transform assigned customers' support experience through technical proficiency and problem solving.
Act as the primary technical point of contact, ensuring customer technical requirements and objectives are met.
Cultivate long-lasting relationships with technical stakeholders, establishing yourself as a trusted advisor.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations harness IoT data to improve safety, efficiency, and sustainability. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, and we provide product solutions like Video-Based Safety and Vehicle Telematics.
Own a scaled portfolio of SMB and mid-market accounts, using data to prioritize engagement and build multi-threaded relationships.
Drive retention and renewal outcomes by identifying risk early, coordinating mitigation plans, and leading commercial conversations.
Partner with Sales, CSMs, FDEs, and cloud-provider teams to expand adoption of DoiT's products and expertise.
DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for growth and innovation, combining data, technology, and human expertise to solve complex multicloud problems. The company is an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide with a remote-first culture of entrepreneurial 'Do'ers.'
Lead advanced product adoption and complex technical initiatives for Talkdesk's largest enterprise customers.
Build trusted relationships with senior stakeholders, own technical program delivery, and mitigate risks.
Drive value realization through data, change management, and cross-functional alignment to support renewals and growth.
Talkdesk is pioneering Customer Experience Automation (CXA), using AI to redefine how leading brands interact with customers. A global CCaaS leader, it fosters an inclusive culture and has been recognized on the Forbes Cloud 100 and Gartner Magic Quadrant.
Serve as a technical point of contact and trusted advisor for enterprise clients, managing implementations and optimizing platform performance.
Translate client objectives into technical solutions, troubleshoot issues, and coordinate with internal teams for resolution.
Use AI-enabled tools and maintain strong knowledge of platform capabilities to drive adoption and deliver client value.
Rithum is a commerce network that helps brands, suppliers, and retailers deliver seamless e-commerce experiences through an integrated platform. Trusted by over 40,000 companies and representing over $50 billion in annual GMV, Rithum fosters an inclusive culture with smart risk-takers and remote-first working conditions.
Manage complex onboarding of 100+ accounts simultaneously, collaborating with internal and external stakeholders to streamline processes.
Serve as primary representative for assigned accounts, ensuring seamless communication and satisfaction with executives and C-suite leaders.
Drive growth and strategic partnerships through customer meetings, quarterly reviews, and cross-functional collaboration.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease using wearable biosensors and cloud-based data analytics. The company is rapidly growing and values collaboration, innovation, and a commitment to patient care.
Own growth and P&L performance of Flexential's Cloud TAM service, partnering with Sales to drive bookings and renewals.
Supervise a team of Cloud TAMs and Engineers, setting goals, coaching, and ensuring service quality.
Track pipeline, financials, and dashboards, then use data to make pricing, staffing, and growth decisions.
Flexential is a cloud and data center services provider offering managed cloud, colocation, and connectivity solutions. The company values diversity and collaboration, fostering an inclusive culture that supports employee well-being and innovation.
Own and scale the Admin Copilot subscription business, including revenue forecasting, expansion, and retention.
Expand the delivery service catalog through AI-enabled tools and productized solutions to drive proactive optimization.
Lead, develop, and hold a team of Technical Account Managers to high technical and delivery standards.
Total Expert is the Customer Operating System for financial services, combining context and action to help humans and AI Assistants engage customers. Since 2016, they have enabled more than seven trillion dollars of funded loan volume.
Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high customer satisfaction.
Identify and implement process improvements and automation-driven solutions to boost team efficiency and engagement.
Measure and analyze KPIs, conduct performance conversations, and develop strategies to optimize trial-to-paid conversions.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs, and SMBs build, automate, and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Manage and develop four Technical Team Leaders and one NOC Team Lead to run their teams consistently and make good calls independently.
Own service KPIs across Service and NOC: response time, resolution time, CSAT, ticket aging, and backlog.
Serve as escalation point for large DSO accounts and fix root causes of escalations, not just individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT.
Manage a portfolio of mid-market accounts, driving retention and growth through consultative relationships.
Conduct product demos and use data to proactively identify upsell opportunities and customer needs.
Serve as the Voice of the Customer, escalating feedback to influence product prioritization.
TeamSnap is a youth sports technology company that provides platforms for managing teams and organizations. With a remote-first culture, they have been named one of Outside Magazine's Best Places to Work and Sports Business Journal’s Best Places to Work in Sports, fostering innovation and collaboration.
Lead and mentor the customer support team to resolve issues and meet SLA targets.
Build strong customer relationships, guiding onboarding, adoption, and retention.
Identify upsell opportunities and collaborate with sales and marketing teams.
Yellow Labs Software, Inc. develops CustomBooks, a global Cloud ERP product for businesses. The company operates remotely and focuses on customer success and support.
Lead and scale a global team of 20+ account managers and 3 team managers to drive expansion across Americas, EMEA, APAC, and India.
Own global Net Revenue Retention and expansion targets, implementing account planning, ABM, pricing, and QBR best practices.
Partner with cross-functional teams to translate complex platform capabilities into business value for technical buyers.
JumpCloud is an AI-powered unified IT management platform that consolidates identity, device, and access management to secure modern workforces. The company is remote-first with teams in 15+ countries and values human connection, out-of-the-box thinking, and continuous growth.
Build, scale, and lead AssetWatch's support organization, managing 20+ support managers and engineers across time zones.
Drive support quality, reduce resolution times, and lead AI integration for productivity gains.
Lead support reorganization into Tier 1 and Tier 2 specialized teams with performance metrics.
AssetWatch powers manufacturing uptime through condition monitoring for global manufacturers. We are a devoted and capable team of world-renowned engineers and business leaders, growing rapidly and building the future of predictive maintenance.
Manage a distributed team of Solutions Architects across India, setting clear direction and enabling high-quality execution.
Act as a player-coach on strategic opportunities, building executive relationships and coaching through complex sales cycles.
Guide regional strategy for technical evaluations, workshops, demonstrations, and proof-of-concept engagements.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by more than 50 million registered users and over 50% of the Fortune 100, GitLab's high-performance culture embraces AI and continuous knowledge exchange.
Lead, mentor, and develop a team of Software Support Engineers, running 1:1s and performance reviews.
Act as an escalation point for high-risk tickets, lead incident response, and monitor support metrics.
Work closely with cross-functional teams to share customer insights and drive continuous improvements.
The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, GitLab, monday.com, and Aha!, with a remote-first culture and a focus on diversity.