8 open remote positions
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.
As a Software Engineer on the SaaS Platform team, you will deliver on product and technical roadmaps. Focus on building and scaling the core Asset & SaaS Management services. You will contribute high-quality code, participate in design discussions, and mentor other engineers.
JumpCloud is looking for a experienced Software Engineers to join an engineering team focusing on various applications, services running on Windows, Mac or Linux machines/servers. Device Management services are key parts of the entire JumpCloud product portfolio. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security.
This role provides full-service HR business partner consulting support to the Global Customer Success group. Cultivate strong working relationships with leadership and employees. Ensure HR policies comply with labor laws and manage organizational change initiatives.
Design and deliver engaging onboarding and ongoing enablement programs for global AM and CSM teams. Develop and facilitate skill-development sessions focused on customer lifecycle excellence. Provide coaching to strengthen performance in relationship management and customer advocacy.
The Human Resources Business Partner (HRBP) will partner with our Engineering and Product Management organizations. This role is instrumental in scaling organizational performance, driving high engagement, and fostering a strong culture across multiple geographies. The HRBP will own key people processes, including employee relations, performance management, manager coaching, and cultural initiatives.
The Senior Program Manager for Jump Academy, is a strategic and execution-focused role responsible for building, launching, and managing a strategic talent program globally, designing the full 1-year journey program, including key developmental milestones, continuous learning tracks, regular focus groups, and at least two successful in-person meetup events.
Oversee the day-to-day work of collections to ensure that all accounts are followed up on in a timely manner, and keep collections activity accurate and up to date. Oversight of Billing & Collections Team; coach and train team as needed to ensure high quality and efficient productivity. Decision maker on escalated customer issues. Communicate and correspond with customers and sales representatives to question and/or investigate past-due or unpaid invoices.
As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience. You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health. You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.