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JumpCloud
JumpCloud
14 open remote positions
JumpCloud is an AI-powered unified IT management platform that secures modern workforces by consolidating identity, device, and access management. The company is remote-first, with teams in 15+ countries, and values human connection, collaboration, and innovation.
Salary Distribution
2 of 14 jobs
PTO Distribution
1 of 14 jobs
Unlimited PTO
1 jobs (7%)
Benefits Overview
2 of 14 jobs
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Open Positions
Provide world-class technical support to customers via email, telephone, chat, or remote web session. Manage a queue of high priority and complex support tickets, reproducing issues in-house and responding timely. Collaborate with peers, Product, and Engineering teams to maintain platform knowledge and improve customer experience.
Windows
Active Directory
PowerShell
Set the multi-year experience vision for JumpCloud's platform across admin console, end-user experience, AI-assisted workflows, and headless experiences. Lead and grow a distributed design team, partnering with Product and Engineering leadership to deliver consistent, secure, and measurable customer outcomes. Drive adoption of AI-enabled design practices, from prototyping in code to research synthesis, and hold a high bar for craft and accessibility.
Product Design
Design Leadership
AI Tools
Figma
B2B SaaS
Drive key initiatives across Engineering, Security, and Product teams for the CTO. Manage executive communications cadence, board deliverables, and M&A program operations. Act as a strategic partner to the CTO, aligning teams and holding members accountable for outcomes.
Program Management
Executive Communication
Strategic Planning
Cross-functional Leadership
Manage renewals and the deal closing process, including quoting, pricing, special terms, and exception approvals. Partner with sales, finance, accounting, billing, operations, and legal to review and approve non-standard deal elements. Track and execute renewals across the Americas while surfacing expansion opportunities and risks through data.
Salesforce
CPQ
Financial Modeling
Pricing
Communication
Lead JumpCloud's Commercial Direct Sales team of 5-7 Account Executives to drive new customer acquisition. Own commercial territory strategy and pilot AI-native outbound prospecting methodologies. Report to the VP of Global Sales and deliver predictable ARR growth with MEDDPICC coaching.
Sales Management
B2B SaaS
MEDDPICC
Salesforce
Gong
Act as a trusted technical advisor, guiding customers through migrations from Active Directory, Okta, and other identity providers to JumpCloud Drive customer adoption by defining milestones, conducting environment reviews, and ensuring best practices across complex IT environments Collaborate with customer success managers and internal teams to deliver world-class implementation outcomes and share expertise
Active Directory
PowerShell
Act as a technical trusted advisor, providing consultative support and tailored product demonstrations to organizations evaluating the JumpCloud platform. Uncover customer pain points and align JumpCloud solutions to challenges, supporting direct and partner sales teams with product knowledge and skill development. Assist prospects with trial setup, provide technical Q&A, assess readiness for formal sales cycles, and advise on implementation best practices.
Active Directory
Lead a global team of 100+ across the US, India, UK, Mexico & Brazil to transform customer interactions into a data-driven engine for retention and growth. Drive AI-first operational models, automating workflows and personalizing customer engagement at scale. Own Net Retention Rate, NPS, and CSAT metrics while bridging customer insights with product roadmaps.
Customer Success
Data Analysis
AI/ML
Leadership
SaaS
Manage specific programs within corporate objectives, driving metric reporting and insights with CEO-level visibility. Drive corporate communication cadence of weekly, monthly, quarterly, half and annual highlights. Facilitate CEO outreach to employees through virtual coffee, round tables, and skip-level 1:1s, capturing sentiment and action items.
Program Management
Executive Communication
Operational Excellence
Stakeholder Management
Strategic Planning
Architect and scale multi-region microservices, APIs, and authentication infrastructure on AWS/GCP. Lead SLOs, observability, incident management, and disaster recovery automation to maintain 99.99% availability. Manage Kubernetes clusters and Terraform IaC while eliminating toil with Python/Go tooling.
Kubernetes
Terraform
Python
Go
AWS
Design, deploy, and maintain the reliability, availability, and performance of critical systems and APIs across AWS and GCP. Build observability frameworks, define SLIs/SLOs, and implement monitoring using Datadog and Kubernetes. Participate in on-call rotations, incident response, and blameless post-incident reviews to drive systemic improvements.
Python
Go
Kubernetes
Terraform
AWS
Manage and guide engineering teams, building end-to-end data pipelines using Fivetran, dbt, Snowflake, and Databricks. Partner with Finance, Sales, and Operations to unify reporting models for pipeline health, ARR, churn, and LTV. Enforce data governance and modeling standards, while serving as a trusted advisor to C-suite leaders.
SQL
Python
MLOps
Dbt
Snowflake
Perform in-depth troubleshooting on issues impacting customers both internally and externally. Develop internal SaaS applications providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams. Serve as Incident Manager, monitor alerts, and participate in an on-call rotation.
SQL
NoSQL
Java
Python
APIs
Work directly with executive and senior leadership on renewal processes, customer lifecycle, and Account Management. Own day-to-day sales forecasting and pipeline management, ensuring data accuracy and consistency across teams. Lead projects and drive ad-hoc analysis to optimize operational workflows and support GTM stakeholders.
Salesforce Administration
Revenue Operations
Account Management
Pipeline Management
AI Tooling