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Role:
- Manage five team leaders who carry 52 technicians across Service and NOC.
- Own KPIs: response time, resolution time, CSAT, ticket aging, and backlog.
Requirements:
- Experience managing managers, ideally at an MSP.
- Track record moving service KPIs. NOC, HIPAA, ITIL knowledge.
About Darkhorse:
- MSP built for dental, supporting 1,500+ practices.
- 100+ person team focused on one industry.
Darkhorse Tech
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, and HIPAA compliance. We are 100+ people focused on one industry, becoming experts in dental IT.