Client Success Manager / vCIO (MSP)
Remote regions
USBenefits
Unlimited PTO
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Role Overview:
- Serve as primary client contact and trusted advisor for SMB and mid-market clients.
- Develop technology roadmaps based on deep understanding of client goals.
Responsibilities:
- Lead relationships, provide QA, and ensure operational excellence on projects.
- Support sales calls, write proposals, and close expansion opportunities.
- Coordinate client service teams and serve as escalation point.
Qualifications:
- 4+ years IT service delivery and 3+ years MSP client relationship management.
- C-suite communication and matrixed organization experience required.
- Bachelor's degree plus familiarity with IT infrastructure and security.
Resultant
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to drive better decisions. Founded in 2008, the company now employs more than 450 team members across the United States, fostering a culture that is humble, hungry, and smart.