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What You'll Love Doing:
- You'll own the client experience across a portfolio of accounts, driving service performance and leading governance conversations.
- You'll manage SLA performance, escalations, and service recovery with clear communication and calm ownership.
- You'll coordinate with technical teams and practice leads to resolve issues and drive continuous service improvement.
Skills & Experience:
- 3-6 years in service delivery, IT account management, or a client-facing managed services role.
- Strong understanding of ITSM and SLA frameworks, including incident priorities and service reporting.
- Experience managing client relationships at a governance level with confident escalation handling.
About You:
- Aligned with Insentra values HITACES and motivated for success with a positive team attitude.
- Strong analytical problem-solving, interpersonal, and communication skills.
- A self-starter who can build processes and apply AI for efficiency.
Why Work With Insentra:
- One global team with a flexible work environment and career development resources.
- Certified as a Great Place to Work, celebrating diversity and inclusion.
- Driven by Microsoft, AI, and security demand with operations in US and UK.
Insentra
Insentra is a channel services partner delivering IT solutions exclusively through the partner channel across 27+ countries. The company is certified as a Great Place to Work and is part of Turnium Technology Group, fostering a diverse, inclusive, and flexible culture focused on career growth.