As an Assigned Support Engineer, you'll be a trusted resource for GitLab's largest customers, minimizing operational disruption and ensuring a successful product experience. You'll combine technical expertise with customer engagement to understand their GitLab environment, prevent issues, and solve technical and business challenges. This role involves prioritizing customer blockers, collaborating with Product and Engineering teams for defect resolution, and troubleshooting performance problems.
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As a Senior Technical Account Manager, embody technical operational success for top-tier customers, serving as a trusted advisor and strategic partner. Ensure the execution of their operational roadmap and realization of exceptional value through strategic insights and leadership. Lead internal teams and excel in crisis management by coordinating global support to resolve critical issues with precision and urgency.