Remote Information technology Jobs · Ruby

Engage with internal employees to detail issues accurately in the ticketing system. Detect and solve production issues and bugs within the development environment. Provide day-to-day maintenance and support for applications.

• Support Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets.
• Collaborate with Product, Development, Infrastructure, Customer Success and Sales teams to build new features and fix bugs.
• Create and update documentation based on customer interactions.

As a Senior Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products by troubleshooting and resolving complex technical issues as well as performance optimization, ensuring seamless and successful experience with our solutions, working cross-functionally with teams across Engineering, Product Management, and Professional Services.