As an Assigned Support Engineer, you'll be a trusted resource for GitLab's largest customers, minimizing operational disruption and ensuring a successful product experience. You'll combine technical expertise with customer engagement to understand their GitLab environment, prevent issues, and solve technical and business challenges. This role involves prioritizing customer blockers, collaborating with Product and Engineering teams for defect resolution, and troubleshooting performance problems.
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As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers. Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools.