Work with customers to determine implementation solution architecture, considering integration needs. Analyse business, information & technical requirements into solutions. Consult with clients & deliver integration with workflow apps. Establish blueprint & deliver data transformations, mapping customer data into Coupa’s data model.

As a Support Engineer II, you'll address support requests, debug Web3 requests, and translate customer issues into actionable items for the developer team. You'll be crucial in debugging customer issues and collaborate to achieve high-quality customer experience, requiring a self-starter with strong communication and ownership skills.

The Support Engineer provides enterprise-level assistance to internal stakeholders and teams by diagnosing, troubleshooting, and fixing software problems. They will help stakeholders understand APIs, create knowledge-based articles, and serve as the first line of defense for incidents, bugs, and issues, while continually improving their troubleshooting and coding skills.