Remote Information technology Jobs · MySQL

Engage with internal employees to detail issues accurately in the ticketing system. Detect and solve production issues and bugs within the development environment. Provide day-to-day maintenance and support for applications.

• Design system architectures for scalability, security, and performance.
• Collaborate with product and engineering teams to define technical requirements.
• Guide engineering teams on best practices and provide technical mentorship.

The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment.