Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.
Design and implement reliability strategies for distributed systems across AWS and GCP, defining SLIs and SLOs.
Build and enhance observability solutions using monitoring, logging, tracing, and alerting platforms.
Lead incident response, root cause analysis, and postmortem processes to improve system reliability.
We specialize in creating high-performing nearshore IT teams to help North American clients innovate faster and more efficiently. We are a people-first, purpose-driven company with a growing team, offering an inclusive culture and real growth opportunities.
Provide technical support experience for Wiz product, troubleshooting issues with debugging, networking, and system administration.
Collaborate across teams to own and solve customer technical issues, escalating when necessary.
Design and implement automation to scale support offering and participate in on-call rotation.
We are redefining security for the AI era, connecting code, cloud, and runtime into a single platform. As one of the fastest-growing startups, powered by Google, we are trusted by over 65% of the Fortune 100 and scan over 230 billion files daily, with a culture that values world-class talent and collaboration.
Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Lead and develop junior analysts through guidance, feedback, and knowledge sharing to support their professional growth.
Take ownership of critical production incidents, coordinating war rooms and driving resolution to prevent recurrence.
Analyze and improve system performance, reliability, and resilience to ensure production stability.
The role is with a partner company of Jobgether, a platform using AI-powered matching for job applications. The environment is highly autonomous, collaborative, and technically demanding, focusing on ownership and continuous learning.
Provide support for common customer inquiries via email to ensure an excellent customer experience.
Assess product or service issues and resolve basic-to-intermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Investigate and troubleshoot technical issues using logs, monitoring tools, and API analysis.
Manage tickets from investigation to resolution, ensuring clear documentation and proactive updates.
Collaborate with engineers and stakeholders to escalate issues and build platform knowledge.
TrueML is a mission-driven financial software company using machine learning to improve experiences for distressed borrowers. The team includes data scientists, financial experts, and customer experience enthusiasts building inclusive technology.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Design, build, and administer highly available and performant MySQL databases.
Support production databases across global data centers.
Configure, monitor, and troubleshoot MySQL replication and clustering.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. With nearly 1000 professionals across 25+ countries, they have a culture of Relentless Performance and a 99% project success rate.
Respond to monitoring alerts and support incident response to maintain cloud environment availability.
Interact with customers, partners, and internal teams to understand needs and resolve ticket requests.
Assist with cloud infrastructure, networking, and hosting tools while following best practices for issue resolution.
Hyland is a content services platform provider that delivers enterprise intelligence through its Content Innovation Cloud, enabling automation and actionable insights. The company has nearly 4,000 employees and fosters an inclusive, employee-centric culture with a focus on career development and community impact.
Lead the design of scalable, fault-tolerant, self-healing systems in a multi-region AWS environment.
Define SLOs and SLIs to drive architectural decisions and error budget policies.
Conduct blameless post-incident reviews and implement long-term preventive measures.
Airalo is the world's first eSIM store, helping travelers access affordable mobile data in 200+ countries. They are a fully remote team of 400+ people across 60+ countries, with a culture of trust, ownership, and freedom.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Operate as the NOC’s first point of escalation for any issues raised within or out of shift that need further assistance or feedback.
Ensure NOC shift operations are executed properly and according to pre-defined SLAs.
Manage NOC’s shift schedule including PTO requests and act as focal point for administrative issues.
LivePerson is a global leader in enterprise conversations, providing a Conversational Cloud platform for brands like HSBC and Chipotle. The company powers nearly a billion interactions monthly and fosters an inclusive workplace culture that encourages collaboration and innovation.
Lead and grow a high-performing engineering team focused on the Payments Platform, including hiring, mentoring, and performance management.
Drive end-to-end execution of platform initiatives, ensuring predictable delivery across multiple concurrent workstreams.
Champion technical excellence through architecture evolution, reliability practices, and cross-functional collaboration.
HighLevel is an AI-powered business operating system that provides infrastructure for agencies, entrepreneurs, and SMBs to build, automate, and scale their operations. With over 2,000 team members across 10+ countries, HighLevel is a global, remote-first organization that emphasizes speed, ownership, and people-first culture.
Handle support requests and resolve customer issues through tickets, Slack, and public discussions.
Help customers understand database queries, schema changes, and production workflows.
Identify product gaps and work with Engineering to prioritize improvements.
PlanetScale provides a database platform for Postgres and Vitess clusters, enabling businesses to handle large-scale data workloads. The company is profitable, rapidly growing, and focuses on building small teams of high-performing individuals.
Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.
The company supports customers operating critical workloads across Linux, cloud, and open source environments. It is a fully distributed organization with a global team and a culture of continuous learning and collaboration.
Provide technical support and troubleshoot a wide range of client issues via email.
Collaborate with internal teams to escalate issues and implement resolution plans.
Write documentation, monitor system logs, and assist with testing and validation.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.