Cloud Support Engineer US Security & IT

Accountabilities:

• Engage directly with customers through support cases, remote sessions, and live conversations to understand technical challenges and provide effective solutions.
• Troubleshoot complex Linux, cloud, networking, storage, virtualization, and container-related issues across customer environments.
• Analyze logs, stack traces, system behavior, and application issues to identify potential operating system or application-level bugs and determine appropriate next steps.

Requirements:

• Excellent written and spoken English, with the ability to explain complex technical concepts clearly, professionally, and empathetically.
• Strong customer-service orientation, emotional intelligence, and composure when handling high-impact or technically challenging situations.
• Hands-on experience supporting Linux systems in professional or technical environments.

Benefits:

• Competitive compensation based on geographical location, experience, and performance.
• Fully distributed work environment with opportunities to meet colleagues in person during regular team events.
• Personal learning and development budget of USD 2,000 per year.